Staff SIP Engineer

At Weave (NYSE: WEAV) were on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 40000 customers and growing Weaves all-in-one platform supports every interactionfrom scheduling and payments to communication and reviewsmaking it easier for healthcare professionals to focus on what matters most: patient care.

Weave is looking for a VoIP Engineer with a strong background in modern communication tools and cloud technologies to help maintain and optimize our distributed cloud-based voice this role youll ensure our communication systems are robust efficient scalable and observable working hands-on with SIP/RTP infrastructure and core components like Kamailio RTPengine FreeSWITCH and Homer/HEPIC. Youll collaborate cross-functionally with engineering and operations teams to improve reliability performance and customer call quality while shipping improvements through DevOps best practices.

• This position can be remote in office or hybrid

• Reports to: Engineering Manager

• Grow and manage a distributed cloud-based VoIP platform

• Optimize and troubleshoot FreeSWITCH and Kamailio configurations for performance resiliency and reliability

• Design build test deploy and maintain services that support the voice platform

• Monitor and analyze VoIP network performance identify areas for improvement and implement solutions to enhance quality and efficiency

• Troubleshoot and resolve VoIP-related issues including call quality problems signaling/connectivity issues and system outages

• Develop Golang-based microservices and containers that support the voice ecosystem

• Deploy and operate services in Kubernetes environments

• Maintain and configure Kamailio and FreeSWITCH instances

• Implement and improve observability for SIP/RTP flows using HEP/Homer and telemetry (metrics/logs/traces) to accelerate incident response and root-cause analysis

• Partner with SRE/Platform teams to improve CI/CD infrastructure-as-code and reliability practices (e.g. automated rollouts canarying and repeatable environments)
  

• Previous experience working as a VoIP network engineer

• Experience with VoIP applications such as Kamailio OpenSIPS FreeSWITCH RTPengine and Asterisk

• Experience with troubleshooting tools such as Wireshark sngrep and Homer

• Deep understanding of TCP/IP networks firewalls and related protocols (SIP RTP RTCP TLS ICE STUN TURN WebRTC)

• Programming experience with a major language such as Go Java or C

• Experience with scripting languages such as Python Bash and LUA

• Experience with DevOps tools for cloud infrastructure management and automation such as Terraform and Ansible

• Flexibility and adaptability in learning new technologies and tools

• Strong written oral and interpersonal communication skills

• Highly self-motivated and directed

• Keen attention to detail

• Experience operating production services in a major cloud environment (Google Cloud preferred) including networking concepts such as VPCs load balancing service discovery and IAM/security fundamentals

• Comfort participating in on-call rotations and driving incident remediation through postmortems and follow-up engineering work

• 5 years of experience designing and supporting large scale VoIP networks

• Certifications in Kamailio or OpenSIPS

• Hands-on experience with Kubernetes operations (deployments services/ingress Helm/Kustomize autoscaling and debugging)

• Experience designing or improving call-quality tooling (MOS/RTCP analytics jitter/loss monitoring SBC/edge routing strategies or capacity planning)

Employment with Weave is contingent upon the successful completion of a background check conducted in accordance with applicable laws.

At Weave we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions scheduling interviews or reviewing applications against job-related criteria. For additional information please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn problem-solve and progress regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other applicable legally protected you have a disability or special need that requires accommodation please let us know.

Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information cash a check from us or purchase software or equipment as part of your interview or hiring process.

Required Experience:

Staff IC