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Staff ServiceNow Platform Engineer

Zoox

Job Location:

Foster, CA - USA

Yearly Salary: $ 219000 - 263000

Posted: 17 July 2026 (30+ days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

Zoox is looking for a Staff ServiceNow Platform Engineer to own the long-term vision and strategic direction for our ServiceNow platform while also staying hands-on enough to build prototype and directly evaluate the technical work delivered by others. Day-to-day operational support and steady-state ticket/config work will be delivered by a managed services partner but this person is expected to roll up their sleeves on high-value high-visibility or novel work new module rollouts architecture proofs-of-concept complex integrations rather than hand everything to the vendor.

This role requires someone who has deep ServiceNow development experience and has grown into a strategic vendor-facing leader someone equally comfortable setting a multi-year platform vision with executive stakeholders writing/reviewing flows and scripts themselves when it matters and holding a managed services vendor and contractor team accountable to SLAs and outcomes.

In this role you will:

Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox aligning platform investment with business priorities
Perform hands-on development configuration and architecture work directly on ServiceNow for strategic initiatives complex integrations and situations where speed quality or sensitivity call for it rather than delegating to the vendor or contractors
Serve as the primary business and technical owner directing a managed services vendors day-to-day operations holding them accountable to SLAs quality and roadmap commitments
Manage and mentor two ServiceNow contractors (one Staff one mid-level) assigning priorities reviewing/co-developing their work and ensuring it aligns with platform strategy and standards
Own vendor lifecycle and platform governance: RFP/selection support contract and SOW review input onboarding performance reviews and architecture/release standards for both internal and vendor-delivered work

Qualifications:

10 years of experience working with ServiceNow including 5 years in a technical architecture/design capacity with continued active hands-on development skills (flow designer scripting integrations app development)
Deep current working knowledge of ServiceNow architecture across ITSM ITOM ITAM IntegrationHub and platform/app development able to design and build solutions personally not just review others work
Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity
Strong vendor management skills: SOW/SLA definition performance reviews escalation management and commercial acumen
Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences

Bonus Qualifications:

Experience managing contractors or vendor teams: setting priorities reviewing quality and holding delivery accountable while still being able to jump in and build when needed
Excellent stakeholder management and communication skills across technical and non-technical audiences
Certifications required: Certified System Administrator (CSA); Certified Application Developer (CAD)
Certifications strongly preferred: Certified Technical Architect (CTA)
Certified Implementation Specialist (ITSM HAM or Discovery)

$219000 - $263000 a year

Base Salary Range

There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.

About Zoox

Zoox is developing the first ground-up fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics machine learning and design Zoox aims to provide the next generation of mobility-as-a-service in urban environments. Were looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to emailprotected or your assigned recruiter.

A Final Note:

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC

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About Company

Zoox

We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.

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