Staff Product Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

Join a fast-growing company thats transforming the IT industry. At Kaseya youll have the opportunity to work with cutting-edge technology collaborate with a dynamic team and develop your career in a highimpact role.

Join the Kaseya growth rocket ship and see how we are #ChangingLives!

Were hiring a Product Manager to own product planning delivery and lifecycle management for software products that support Kaseyas customers and business goals. This role focuses on gathering customer and stakeholder feedback defining product requirements partnering with Engineering and supporting go-to-market execution. Youll work closely with customers Sales Marketing Engineering and internal stakeholders to deliver product capabilities that solve real customer problems and drive measurable adoption.

• Own product features or systems through the full product lifecycle from discovery and planning through launch adoption and retirement
• Gather feedback from customers and internal stakeholders to define product needs priorities and roadmap inputs
• Create business requirements user stories acceptance criteria and technical requirements in partnership with Engineering
• Partner with Engineering QA and Design teams to support planning development testing and release execution
• Collaborate with Product Marketing and Sales to support go-to-market planning launch messaging and customer enablement
• Communicate product updates releases use cases and benefits to customers partners and internal teams
• Define success metrics for product usage and use performance data to inform roadmap and product decisions
• Manage customer and stakeholder escalations related to owned product areas

• 5 years of software product management or product owner experience
• Experience managing software features or products through discovery delivery launch and post-launch measurement
• Experience writing product requirements user stories or acceptance criteria for engineering teams
• Experience working with Engineering teams in an Agile development environment
• Experience using customer feedback stakeholder input or product data to inform roadmap decisions

• Experience working on SaaS IT management cybersecurity or business software products
• Experience partnering with Sales Product Marketing or Customer Success on go-to-market activities
• Technical background or experience working with software development and web technologies
• Experience managing customer or stakeholder escalations
• CSPO A-CSPO or similar product certification
• Bachelors degree in Computer Science Business or a related field or equivalent practical experience
• Experience presenting product updates or release information to customers partners or internal teams

Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.