Staff Product Manager – Integration Security & AI Gateway

About the Role

ServiceNow is seeking a Staff Product Manager to own Integration Security and AI Gateway Security two of the highest-leverage areas in our platforms security foundation. This is an IC4 role on the IAM team within Platform Security based in Santa Clara. 

As enterprises shift to agentic AI workflows the products you own become the security backbone for every machine-to-machine interaction: governing how ServiceNow integrates with external systems how AI agents authenticate and call tools and how platform teams enforce access control at scale. Your work will directly shape the security posture of thousands of enterprises globally. 

Your Product Portfolio 

• Integration Security 
  • You will own the security layer that governs how ServiceNow connects to the outside world. This spans the protocols credential frameworks and trust mechanisms that secure every outbound API call web service integration and machine-to-machine interaction from MCP(Model Context Protocol) REST and SOAP-based integrations to OAuth flows and mTLS. These capabilities underpin thousands of enterprise integration pipelines running on the ServiceNow platform today. 
• AI Gateway Security 
  • AI Gateway is ServiceNows enterprise control plane for agentic AI the governed in-path intermediary between AI agents and the tools APIs and systems they call. As enterprises build distributed AI workflows spanning ServiceNow and external platforms (Copilot Studio AWS Bedrock GCP Vertex AI) AI Gateway ensures every agent interaction is authenticated authorized observable and compliant. 
  • You will govern the full lifecycle of MCP (Model Context Protocol) server connections from onboarding and risk classification to runtime access control and credential mediation using OAuth 2.1 as the security backbone. Youll build the capabilities that platform teams security teams and AI stewards rely on to approve agent access enforce tool-level policies and audit every interaction at scale. 
  • AI Gateway is deeply integrated with AI Control Tower and AI Agent Studio and is positioned as the foundational security and governance layer for ServiceNows enterprise agentic ecosystem. 

What you get to do in this role: 

• Define and drive the roadmap for Integration Security and AI Gateway Security balancing near-term customer needs with the long-term agentic AI platform vision. 
• Own the security architecture for MCP server governance onboarding risk classification access control credential mediation and audit using OAuth 2.1 as the foundational trust protocol. 
• Partner with engineering design and documentation teams to deliver secure developer-friendly capabilities from concept to general availability. 
• Engage directly with enterprise customers security architects and platform administrators to understand requirements and validate solutions. 
• Translate complex security requirements including compliance mandates and zero-trust principles into clear executable product requirements and user stories. 
• Analyze customer telemetry support trends and security landscape shifts to make informed prioritization decisions. 
• Drive cross-functional alignment across Platform Engineering AI Studio AI Control Tower and Workflow Data Fabric to position integration security as a shared platform capability. 
• Act as an accountable owner who drives outcomes regardless of organizational boundaries proactively removing blockers and escalating risks early. 
• Represent the product area in customer advisory sessions community forums security working groups and executive briefings. 
• Integrate market analysis usability research and developer feedback into product requirements to improve adoption and satisfaction. 

Qualifications :

Required 

• 8 years of experience in integration security API security Identity & Access Management or enterprise platform security with hands-on involvement across multiple domains. 
• Deep protocol expertise: practical knowledge of OAuth 2.0/2.1 mTLS REST/SOAP web services credential management and outbound integration patterns in enterprise SaaS environments. 
• AI and agentic AI fluency: experience working with or thinking critically about MCP A2A LLM orchestration AI agent frameworks or agentic security models including how to authenticate authorize and audit AI-to-tool interactions at scale. 
• Strong product execution: proven ability to write product requirements author user stories define acceptance criteria and shepherd features from discovery through GA in an agile environment. 
• Customer and developer orientation: ability to understand enterprise security admin and developer needs translate them into product decisions and build durable customer relationships. 
• Cross-functional leadership: track record of driving alignment across engineering design QE security and legal without direct authority. 
• Clear communication: skilled at conveying product strategy and security trade-offs to both technical implementers and non-technical executives. 

Preferred 

• Experience with zero-trust security models service mesh security or API gateway architectures. 
• Familiarity with compliance frameworks (NIST SOC 2 ISO 27001 FedRAMP) and how they shape enterprise security product design. 
• Hands-on experience with ServiceNow platform Integration Hub or MID Server architecture. 
• Prior PM experience on developer-facing products or platform API products in a SaaS or cloud-native environment. 
• Experience building or governing AI agent workflows including tool-calling security prompt injection defenses or agentic access control. 
• Familiarity with hyperscaler AI platforms (AWS Bedrock GCP Vertex AI Azure OpenAI) and their integration security patterns. 

AI Fluency Expectation 

This role requires more than awareness of AI it demands hands-on integration of AI tools into your day-to-day work. You should have experience leveraging AI-powered tools to accelerate discovery drafting analysis and execution. You will be expected to actively apply AI to drive step-function productivity gains across the product lifecycle and to bring that same mindset to the products you build. 

Why This Role 

• Youll own products at the security frontier the exact intersection of enterprise integration identity and agentic AI that every major enterprise is navigating right now. 
• Your work will govern billions of machine-to-machine interactions across thousands of enterprise deployments. 
• Youll have direct influence on ServiceNows agentic AI strategy AI Gateway and AI Control Tower are among the highest-priority investments on the platform roadmap. 
• Youll join an IAM team that operates with the discipline of a security team and the pace of a product team mission-driven technically deep and globally influential. 
• Preferred location is Santa Clara CA 
  
   

For positions in this location we offer a base pay of $166500 - $291400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time