Staff Product Designer

•  
• Working with cross-functional teams (developers product managers product researchers content designers fellow designers) to drive design vision and strategy that meets the needs of our users
• Applying strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for internal stakeholders partners and customers
• Using facilitative leadership skills to drive to the best outcome for stakeholders partners and customers
• Building positive collaborative relationships with product management development marketing and the broader UX team as well as continuously raising the bar as an effective leader of positive change
• Running design thinking workshops and helping to guide improve and implement design and feedback processes
• Being an active mentor for senior designers and helping lead critique design reviews and quarterly planning
• Drive user research and deliver research outcomes to the product teams and the management
•  

Qualifications :

• You have 8  years of experience in the product design field
• Expert knowledge of the end to end product design process demonstrating a command of product strategy distilling the jobs to be done for a given user journey mapping wireframing and prototyping user testing and high fidelity visuals
• The ability to craft beautiful designs and delightful useful and usable experiences; you have strengths in visual design interaction and product design
• Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development product management and product research
• Proven experience in user research and data driven design
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the why behind your design rationale
• AI fluency: Experience designing AI-driven or agentic workflows with a strong understanding of how AI can enhance user productivity and autonomy in enterprise systems and proficient in leveraging AI tools to optimize your own design and productivity workflows.
• Service Operations expertise:  Deep understanding of Service Operations (ITOM /Devops/ Incident Management/ Monitoring/ Observability) concepts and workflows ideally with experience designing solutions for these domains.

Additional Information :

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

The annual base salary range for this position is $194650 - $240450. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

Freshworks offers multiple options for dental medical vision disability and life insurance. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time