Staff Machine Learning, GAI Search Relevance Moveworks

What You Will Do

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks we build search technology to answer enterprise users tech questions instantly by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving matching and ranking text snippets extracted from heterogeneous knowledge sources as direct answers to users requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap semantic text understanding and data sparsity.

Were building a team that indexes on moving fast solving challenging product/engineering problems and providing value to our customers. To be successful youll be partnering with product user experience customer success and other engineering teams to identify define and build elegant solutions.

• Craft new ranking features and optimizing existing ones to enhance relevance metrics
• Develop algorithm framework to support diversified ranking features
• Design platform and tooling to enable parallel ranking experiments
• Develop metrics to evaluate ranking performance

Qualifications :

What You Bring To The Table

• First-hand experience in traditional information retrieval techniques or machine learning based ranking models
• Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
• Background in text processing information retrieval natural language understanding or machine learning

Nice to Have

• Experience in Golang

For positions in this location we offer a base pay of $176100 - $308200 plus equity (when applicable) variable/incentive compensation and benefits.  Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.  Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.  We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.  

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time