Staff Development Coordinator

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Public Utilities Commission
Emergency Services Communications Bureau
Job Title: Operations Manager and 9-1-1 Training Coordinator (Staff Development Coordinator)
Code: 4063
Location: Augusta Maine (Hybrid Work Schedule Available)
Opening date: August 20 2026
Closing date: September 2 2026
Salary: $57408.00 - $81078.40

About Us

Maines Emergency Services Communication Bureau (ESCB) is seeking an Operations Manager and 9-1-1 Training Coordinator. The ESCB is the state agency responsible for 9-1-1 in Maine and provides the communication network and dispatch protocols administers training and develops the system elements and standards necessary for providing 9-1-1 service across Maine. The selected candidate will be responsible for planning and overseeing the ESCBs training schedule conducting audits of Public Safety Answering Points (PSAPs) in many different locations and advising on updates to systems and policies necessary for continued operation and advancement of the 9-1-1 system.

The Role

This position as the supervisor for the ESCB Training Team administers and coordinates the training of all 9-1-1 Public Safety Answering Point (PSAP) Emergency Communications Specialists (ECS). This includes making critical decisions as to the level of knowledge skills and abilities that these professionals will possess at the completion of initial training as well as what advanced classes will benefit experienced ECS supervisors and PSAP directors. This position evaluates and modifies content format and delivery method for statutory training decides on testing methodology and has oversight of scheduling and coordination. The Training Coordinator will advise on the development of Requests for Proposal (RFP) contract selection and negotiations and the monitoring of deliverables. Responsibilities also include auditing of PSAP compliance with Bureau operating standards and adherence to statutory provisions with determination of investigative methods when needed and plans to seek corrective action as necessary.

Why This Role is Exciting

Your role as the Operations Manager and 9-1-1 Training Coordinator will enable you to leverage your experience and knowledge of emergency communications to make wide-ranging impact on the quality of emergency response coordination for our state and have significant influence on the technical knowledge proficiency and culture of Maines 9-1-1 Emergency Communication Specialists and PSAPs. You will advise on state-wide policies for the optimization and future enhancements of a state-wide integrated Next Generation 9-1-1 system. As direct supervisor of the ESCBs Training Specialist and coordinator for a robust training schedule you will work with numerous vendors and provide input on improvements to positively influence the emergency response industry. If you enjoy working with people managing complex schedules and pursuing ongoing process improvement this is a great fit.

Minimum Qualifications:

The ideal candidate will have experience in a leadership or training role in a Public Safety Answering Point environment especially Next Generation 9-1-1 adult education practices and techniques 9-1-1 call taking principles public speaking delivery of training to emergency communications personnel and knowledge of audio-visual equipment and applications. The ability to teach in-person remotely and hybrid is essential for this position. Candidate must demonstrate excellent oral and written communication skills.

Knowledge of curriculum planning and course development testing methodology instructor evaluation techniques Maines 9-1-1 system Maines criminal justice system ESCB statutes rules and operating procedures and state and national standards for 9-1-1 ECS training are essential.

Preferred Qualifications:

• At least 4 years of experience in an Emergency Communications Specialist or equivalent role
• At least 4 years of experience in personnel administration and/or the development and implementation of staff development training
• Four-year degree in Public Administration Human Resource Management Education or related field
• Equivalent directly related experience may be substituted for education

How to Apply

Application Instructions:

If youre eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way we encourage you to apply! Interested applicants need to apply online by selecting the Apply for this opening button. Applicants must upload a cover letter a current resume and a professional or academic writing sample. (One option is to describe your training philosophy and provide a 2027 ESCB Training Plan) Incomplete applications may not be considered. If you require a paper application please go to the following link: Information:

For more information or questions please contact Tanya M. Lavoie Maine Public Utilities Commission at or .

We look forward to hearing from you!

Benefits of working for the State of Maine No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidaysand3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill utilize12 days of sick leaveper year.
• Health Insurance Coverage The State of Maine pays85%-95%of employee-only premiums ($11857.68-$13252.80annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
  • Health Insurance Premium Credit Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28annual value).
• Retirement Plan The State of Maine contributes a percentage of pay to the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.
• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.
• Living Resources Program Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation Save additional pre-tax funds for retirement in aMaineSaves 457(b) accountthrough payroll deductions.

State employeesare eligible for anextensive and highly competitive benefits package covering many aspects of aboutadditional wellness benefitsfor State employees from theOffice of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and areprorated for part-time employment.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or accommodations are provided to qualified individuals with disabilities upon request.

Information provided during the application interview and selection process will be verified.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.