SRE Engineer

Job Location:

Simon Property Group is seeking an SRE / Observability Engineer to design implement and enhance enterprise monitoring observability reliability and automation capabilities. This role partners with infrastructure cloud network application security and operations teams to provide clear visibility into service health proactively identify risks accelerate incident resolution and reduce repetitive operational work.

Design implement and support enterprise observability monitoring telemetry event management alerting and service health capabilities across on-premises cloud network application database endpoint and third-party environments.

Establish standards for metrics logs traces synthetic monitoring dashboards alert severity thresholds ownership routing escalation and response.

Partner with service owners to identify critical dependencies address monitoring gaps define service-level indicators and objectives and strengthen operational readiness.

Develop dashboards reports and reliability scorecards that communicate availability performance capacity risk and customer impact to technical and nontechnical audiences.

Improve alert quality and reduce operational noise through tuning correlation suppression automation and reusable monitoring patterns.

Develop automation using PowerShell Python APIs infrastructure as code and related technologies to streamline telemetry deployment incident triage remediation reporting validation and platform administration.

Provide advanced support during major incidents by using telemetry and dependency data to accelerate diagnosis and service restoration and translate post-incident findings into corrective actions.

Analyze capacity performance resilience and recurring failure patterns and recommend improvements to architecture redundancy recovery deployment and monitoring practices.

Participate in architecture and production-readiness reviews to ensure services have appropriate telemetry alerts ownership runbooks escalation paths capacity plans and recovery procedures.

Serve as a subject matter expert by maintaining standards and documentation training teams and providing technical guidance on observability and reliability practices.

Bachelors degree in Information Technology Computer Science Engineering or a related field or an equivalent combination of education and experience.

Five or more years of progressive experience in site reliability engineering observability infrastructure cloud systems DevOps platform engineering or a related discipline.

Hands-on experience with enterprise monitoring observability event management logging or application performance monitoring platforms.

Experience designing dashboards alerts telemetry integrations monitoring standards and service health reporting for production technology environments.

Experience with PowerShell Python APIs infrastructure as code or comparable automation technologies along with a working knowledge of metrics logs traces events and distributed systems troubleshooting.

Strong analytical troubleshooting documentation communication and cross-functional collaboration skills.

Experience with tools such as LogicMonitor Dynatrace Datadog Splunk New Relic Azure Monitor Application Insights Grafana Prometheus OpenTelemetry or comparable technologies.

Experience with Microsoft Azure VMware Windows Server Linux enterprise storage backup networking or hybrid infrastructure.

Experience integrating observability platforms with ServiceNow or another enterprise IT service management platform.

Experience with automated remediation event correlation service discovery monitoring as code service-level objectives and reliability reporting.

Knowledge of ITIL incident and problem management change management disaster recovery and operational readiness practices; relevant technical certifications are preferred.