Sr Value Engineer West Coast

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

As a Senior Value Engineer - West Coast at Parloa you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases ensuring our customers clearly understandand can defendthe economic impact of adopting Parloa.

This is a highly strategic customer-facing role where you operate at the intersection of Sales Solutions Engineering and executive stakeholders. You translate complex AI capabilities into measurable business outcomes enabling a shift from feature-led selling to value-led decision-making.

You will work on high-impact $1M enterprise opportunities partnering closely with Account Executives and Solution Engineers to shape deal strategy influence executive stakeholders and drive confident investment decisions.

This is your opportunity to define how value is quantified and communicated in enterprise AI helping global organizations justify adopt and scale agentic AI with clarity and confidence.

• Own value engineering across the full sales lifecycle from early-stage value framing through late-stage deal support and post-live value validation
• Build CFO-grade ROI models quantifying impact across cost reduction productivity gains revenue uplift and customer experience improvements
• Lead executive value discovery sessions and workshops translating qualitative business priorities into quantified financial outcomes
• Partner with Account Executives on strategic deals shaping value narratives for prioritization pricing competitive positioning and expansion
• Enable value-led selling by developing standardized frameworks benchmarks and repeatable tooling (including Parloa Value Studio)
• Translate complex financial analysis into clear compelling executive narratives that resonate with CFOs CIOs and business leaders
• Drive post-sale value realization by validating outcomes and supporting expansion through proven impact
• Capture and operationalize field learnings into scalable GTM playbooks value frameworks and industry-specific benchmarks

• You bring 5 years of experience in value consulting value engineering or commercial advisory roles within enterprise B2B SaaS or software environments
• You have a proven track record of building and owning ROI models and business cases that influenced $1M enterprise deals involving finance and procurement stakeholders
• You have strong financial modeling expertise (e.g. NPV IRR TCO payback multi-year scenarios) and can confidently defend assumptions in executive conversations
• You thrive in complex ambiguous environments with incomplete data tight timelines and multi-stakeholder decision processes
• You have executive presence and can translate complex analysis into clear persuasive business narratives
• You are highly autonomous with a strong ownership mindset while collaborating effectively across Sales Solutions Engineering and GTM teams
• You are hands-on and pragmatic comfortable building models from first principles rather than relying on templated approaches

• Industry experience in Travel Insurance Healthcare Financial Services or Retail especially in large-scale customer operations environments
• Exposure to contact center operations or CX technology ecosystems (e.g. CCaaS CRM workforce management analytics platforms)
• Background in enterprise SaaS AI companies or top-tier consulting firms supporting complex enterprise sales cycles
  
  

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Travel up to 40% to support enterprise customers primarily across the US

This role is based in San Francisco and follows a hybrid work model. We are also open to considering remote candidates who are located within the Pacific Time Zone to support collaboration with the team and business hours.

Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.

At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.

Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE) consisting of a base salary and performance-based variable component in addition to an equity package.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.