Sr. UX Researcher, Amazon Device Sales & Customer Experience

Application deadline: Jun 19 2026

About the role

The Amazon Devices central research team seeks a Sr. User Researcher to help us understand how customers discover learn about and purchase Amazon Devices. You will influence the design of new features and programs that shape the customer shopping experience on web and mobile.
We seek someone who balances systems thinking with speed uncovering customer needs and translating them into actionable insights that inform product vision. Our product marketing and engineering partners are eager to act on the research you produce.

About You

You have a deep understanding of user research methods and best practices that enable you to work with minimal direction and deliver high-quality outputs. When it comes to designing and executing studies you take a nimble creative and pragmatic approach. You leverage AI to assist in your work and youre interested in pushing the boundaries of agile research. You manage a mix of ad-hoc research studies and recurring programs so strong process and project management skills are essential. You bring sharp observational and analytical skills collaborate actively to elevate research standards and are energized by a relentless determination to do what is right for customers.


Key job responsibilities
Collaborate with key partners (UX Designers Design Technologists Product teams other Researchers) to identify research opportunities and prioritize research questions based on current knowledge project goals and risks.
Translate research needs into learning plans and opportunity frameworks that align to and inform business strategy.
Manage recurring user research programs and apply continuous improvement methods to raise quality and drive innovation.
Own all aspects of user research studies: study design recruiting moderation analysis reporting communication and activation.
Communicate complex concepts clearly and persuasively to audiences at varying levels of the organization.
Deliver measurable business impact as evidenced by research-informed changes to product direction.

A day in the life
Our team moves fast and iterates often and you will be moving quickly with them but youll also have time to zoom out and ask the big questions that change the course of programs or inspire entirely new ones.
You will work with UX Designers and Design Technologists to guide the design and prototyping of new features. Youll interact with Product Managers Engineers and Marketers to understand and shape research needs. Youll also collaborate with other researchers on projects and to build new tools and solutions.

About the team
We define and build e-commerce shopping platforms features and programs globally to support the Amazon Device shopping journey including education sales and customer engagement. We execute research to inform future products and services and dive deep to improve the customer experience.
We are a multi-disciplinary team of Designers Researchers and Technologists who can envision create and execute ideas from start to finish. We maintain a collaborative culture grounded in respect and empathy for our peers and partners.

- 5 years of proven success leading User Research projects with demonstrated impact experience
- 5 years of hands-on work with: field research ethnography lab-based user testing remote testing paper prototype testing iterative prototype testing concept testing and survey design experience
- Bachelors degree in HCDE Human Factors Cognitive Psychology or a related field
- Experience with all aspects of research (study design recruiting moderation analysis reporting)
- Experience with behavioral data collection quantitative data analysis and statistics
- Have a portfolio demonstrating past work experience and deliverables (e.g. study plans reports personas)

- Masters degree in Human Factors HCDE Cognitive Psychology or equivalent
- Experience in a technical field (software development network development IT other related)
- Experience with UX Research in non-US markets
- Experience working in a highly Agile/Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 152200.00 - 205900.00 USD annually
USA NY New York - 167400.00 - 226500.00 USD annually
USA VA Arlington - 152200.00 - 205900.00 USD annually
USA WA Seattle - 152200.00 - 205900.00 USD annually