Sr. Technical Program Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Program Management team under the Commerce Experiences pillar in Marketing work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-functional group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for whats best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales Customer Success Marketing Finance Legal and Security teams to bring the product to market. The Senior Technical Program Manager will be responsible for managing the scope impact and technical complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects teams and stakeholders. This position will work in conjunction with Product Management and Engineering to ensure the delivery of our roadmap and deliver the underlying platform systems and applications necessary to support continued system scale a broadening product portfolio the basis for new innovative product capabilities and improve operational efficiencies related to these areas. This positions objectives will be directly linked to business metrics such as revenue customer satisfaction and operational efficiency; and technical metrics such as system stability scalability and performance and quality of service.

This position is an individual contributor role reporting to the Senior Manager of Program Management and Operations.

Responsibility

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack

• Work with Technical Leads on Engineering design decisions and contribute to the architectural design reviews to ensure we continue to raise our technical standards

• Partner with Product Management Engineering UX Marketing Sales Support Legal Finance and IT to deliver best in-class experience for our customers

• Keep leadership and business teams updated on project timelines and results

• Identify program dependencies based on a thorough understanding of existing technical systems design and define end to end launch plan ensuring Product Engineering Design Marketing Support Legal Finance dependencies are represented

• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning

• Define communication plan for programs

• Lead communication within the team to stakeholders at cross-functional meetings

• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management

• Identify and track risks to project delivery and overall program schedule

• Work with cross-team leadership to conduct Level of Effort estimation and resource planning which includes understanding the details of engineering efforts based on the architecture and development

• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness

• Conduct change management efforts of moderate complexity

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors degree

• 8 years of experience leading cross-functional global programs

• Experience working closely with engineering teams for development and launch of large complex programs

• Experience using Jira Confluence Smartsheet

• Experience working cross-functionally with Product Management Design Research Engineering IT Operations Legal Security Marketing Sales and Customer Support

• Experience leading without authority to coordinate cross-functional work teams toward task completion

• Experience developing strong cross-team relationships and partnerships

• Experience in a company that has scale or experience in both small and large software development organizations

Preferred

• Masters degree preferably in Computer Science Information Systems Informatics Electronics/Electrical or equivalent technical work experience

• Solid understanding of eCommerce foundational concepts

• Strong and innovative approach to problem solving and delivering solutions

• Skilled at dealing with ambiguity in a rapidly growing and changing environment

• Strong communication and negotiation skills

• Confident in working with Executive team members

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $146400.00 - $235375.00 base salary

Washington Maryland New Jersey and New York (including NYC metro area): $140100.00 - $206775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster