Sr. Technical Enablement Lead, eero

At eero we make world class products for our customers to enjoy. Behind those world class products are the partners who bring eero into homes and businesses; ISP and MSP partners who deploy support and scale eero solutions for their subscribers. Were looking for a Sr. Technical Enablement Lead to join our team who will own the technical enablement strategy for eeros ISP and MSP partner ecosystem. The ideal candidate is obsessed with partner success forward-thinking with creativity and passionate about building scalable programs that drive measurable business outcomes.

Key job responsibilities
- Define develop and maintain technical enablement playbooks for ISP and MSP partners ensuring content is current actionable and aligned to partner maturity stages
- Design and deliver preboarding and onboarding programs that drive measurable business impact including partner activation rates time-to-first-deployment and subscriber satisfaction
- Build and manage hypercare programs that provide elevated support during critical partner milestones reducing churn and accelerating partner self-sufficiency
- Leverage AI tools and automation to drive scalable program strategy including content personalization learning path optimization and predictive partner health insights
- Partner deeply with marketing product engineering and customer experience teams to ensure enablement programs reflect the latest product capabilities go-to-market strategies and customer insights
- Develop success metrics and reporting frameworks to track program effectiveness partner proficiency and business outcomes across the partner lifecycle
- Identify and prioritize program gaps through data analysis partner feedback and cross-functional input continuously iterating
- Create enablement content that supports multiple modalities including virtual in-person and self-directed learning experiences tailored to partner needs
- Contribute to the strategic roadmap for partner enablement ensuring scalability across regions and partner segments
- Represent partner feedback and program insights to internal stakeholders and advocate for product process and tooling improvements that enhance the partner experience
- Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
- Ability to travel both domestically and internationally (<15%)


A day in the life
As a Sr. Technical Enablement Lead for eero youll work closely with cross-functional partners throughout the business to define build and scale enablement programs that accelerate partner time-to-value. Youll develop and maintain technical playbooks design onboarding experiences that drive measurable impact and build hypercare programs that ensure sustained partner success. Youll leverage AI to create scalable data-driven program strategies and partner deeply with marketing product engineering and customer experience teams to ensure alignment across the partner lifecycle.

- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience communicating complex ideas to technical and non-technical audiences
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- 5 years in Technical Enablement Partner Enablement Learning & Development or a related field with at least 3 years in a program ownership or strategy role
- Experience building enablement programs for B2B partners channel partners ISPs or MSPs
- Demonstrated ability to design programs that drive measurable business outcomes (e.g. activation retention revenue impact)
- Experience leveraging AI and automation tools to scale program delivery and improve efficiency
- Strong analytical skills with the ability to use data to inform strategy measure impact and drive continuous improvement
- Experience developing and maintaining playbooks knowledge bases or structured enablement content

- Experience with multimedia content creation or experience with Learning Management Systems (LMS)
- MBA degree or above in related fields
- Experience in the networking connectivity or telecommunications industry
- Familiarity with ISP/MSP business models and partner lifecycle management
- Proficiency with data visualization and reporting tools
- Experience designing hypercare or high-touch support programs for strategic partners
- Prior experience working with or at a technology company with a channel partner model

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 159000.00 - 215100.00 USD annually
USA WA Seattle - 138300.00 - 187100.00 USD annually