Sr. Systems Engineer (Dedicated)

Position Name: Sr. Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Austin Texas Dedicated Onsite
Term: Full-Time

About Atlas Technica

Atlas Technicas mission is to shoulder IT management user support and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016 we have grown year over year through our uncompromising focus on service.

We value ownership execution growth intelligence and camaraderie. We are looking for people who share our Core Values thrive and contribute to this environment while putting the customer first. At Atlas Technica we offer a competitive salary comprehensive benefits and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Sr. Systems Engineer to join our rapidly growing organization. This is a highly technical and collaborative role that provides excellent career development opportunities for the successful candidate.

The Sr. Systems Engineer will provide dedicated onsite IT support resolve escalated technical issues maintain client technology environments and serve as a technical resource and mentor to Junior Systems Engineers and Systems Engineers. You will work alongside other Systems Engineers and Senior Systems Engineers in a collaborative environment that supports continued technical and professional growth.

Position Responsibilities:

• Provide dedicated onsite IT support to end users
• Serve as an escalation point for Junior Systems Engineers and Systems Engineers
• Mentor and support the technical development of Junior Systems Engineers and Systems Engineers
• Manage and resolve support requests through the organizations ticketing system
• Troubleshoot and support Microsoft Windows Microsoft Office desktops laptops and mobile devices
• Administer and support Microsoft 365 technologies including Exchange Online SharePoint Online Microsoft Intune and Microsoft Entra ID
• Support Microsoft Windows Server environments Active Directory and Group Policy
• Support virtualization platforms such as VMware and Hyper-V
• Troubleshoot networking technologies including TCP/IP LAN DMZ WAN DHCP DNS routing switching and firewalls
• Support workloads and services within Microsoft Azure
• Implement and support enterprise networking equipment including Palo Alto and Cisco firewalls Cisco switches and Cisco Meraki or Ubiquiti wireless access points
• Support endpoint threat-management solutions such as Sophos or similar technologies
• Balance client projects support tickets and research and development initiatives
• Maintain accurate technical documentation and contribute to procedures wiki articles and technology build standards
• Follow organizational rules guidelines and strict change-control procedures
• Review and recommend new and emerging technologies for potential adoption within the Atlas Technica technology stack
• Perform other tasks and duties as assigned by the manager

Requirements:

• 3 or more years of relevant IT experience in desktop support systems engineering systems administration or a related area
• Strong experience providing end-user and desktop support within Microsoft Windows environments
• Significant experience with the Microsoft 365 technology stack including Exchange Online SharePoint Online Microsoft Intune and Microsoft Entra ID
• Strong knowledge of Microsoft Windows Server platforms Active Directory and Group Policy
• Experience supporting endpoint threat-management solutions such as Sophos or a similar product
• Working knowledge of virtualization platforms such as VMware or Hyper-V
• Strong understanding of networking concepts and technologies including TCP/IP LAN DMZ WAN DHCP DNS routing switching and firewalls
• Experience supporting workloads and services within Microsoft Azure
• Experience implementing and supporting enterprise networking equipment
• Previous experience working within a Managed Service Provider environment
• Strong written and verbal communication skills
• Ability to effectively balance projects support tickets and research and development initiatives
• Ability to work onsite full-time in Austin Texas
• Ability to complete the physical requirements of the position including lifting or carrying up to 50 pounds; sitting or standing for extended periods; pushing pulling climbing stairs stooping kneeling or crouching; using hands and fingers to handle equipment; reaching above the head or below knee level; and working around machinery or material-handling equipment

Desirable Qualities:

• Experience supporting clients within the financial services industry
• Familiarity with financial market applications such as Bloomberg Thomson Reuters FactSet and Capital IQ
• Significant experience working within an MSP environment particularly with the ConnectWise suite of products
• Advanced experience with Microsoft Azure
• Experience supporting Citrix XenApp or similar technologies
• Experience with technology vendors and platforms such as Google Workspace Box Dropbox Duo Okta and AirWatch
• Experience with cybersecurity solutions such as Carbon Black Cylance CrowdStrike or CyberHat
• Experience with Mimecast or other email security gateway solutions such as Cisco IronPort or Proofpoint
• Advanced knowledge of storage and virtualization platforms such as Nimble Pure Storage NetApp Dell EMC VMware Hyper-V or Citrix Hypervisor
• Knowledge of scripting and automation frameworks including PowerShell and Infrastructure as Code tools
• Advanced understanding of high-level infrastructure design
• Ability to evaluate recommend and implement new and emerging technologies
• Exceptional written and verbal communication skills
• Responsible collaborative and committed to delivering an excellent client experience

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.