Sr. Systems Analyst, Hospitality

Sr. Systems Analyst Hospitality

Work Mode:Onsite

Location:Onsite 5 Kohler Wisconsin

Opportunity

The Sr Systems Analyst Hospitality is responsible for leading the IT support organization across
Kohlers Hospitality division. This role ensures the reliable operation maintenance and
continuous improvement of technology systems and services that support day-to-day business
functions. The position focuses on service delivery incident and problem management team
supervision operational excellence and continuous service improvement in alignment with
guest experience and business needs.

Specific Responsibilities

1. Operational Leadership

• Champion a customer-centric support culture focused on responsiveness empathy
  and proactive issue resolution.
• Oversee daily IT operations and support services across all hospitality properties.
• Ensure timely resolution of technical issues and high levels of customer satisfaction.
• Supervise System Analysts and Service Desk personnel including staffing training
  and performance management.
• Maintain and enforce IT operational policies procedures and standards.
  

2. Systems Support & Maintenance

• Coordinate with internal teams and vendors to ensure systems are maintained
  patched and updated.
• Monitor system performance and availability implementing improvements where
  necessary.
• Support property-level systems including PMS POS CRM and other hospitality specific platforms.

3. Project Execution

• Lead or support technical implementation of new systems and upgrades in
  collaboration with Project Management Team vendors and business stakeholders.
• Ensure projects are delivered on time within scope and aligned with operational
  needs.

4. Collaboration & Communication

• Serve as the primary liaison between IT operations and property-level leadership.
• Collaborate with enterprise IT teams to ensure alignment with broader infrastructure
  and security standards.
• Provide regular reporting on operational metrics incidents and service levels

Skills/Requirements

• Bachelors degree in Information Technology Computer Science or related field preferred.
• At least 5 years of experience in IT operations or support preferably in hospitality or multi-siteenvironments.
• Proven leadership experience managing technical teams and service delivery.
• Strong understanding of hospitality systems and operational workflows.
• Excellent communication problem-solving and organizational skills.

#LI-Onsite

#LI-KS1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us which is why Kohler offers day 1 benefits. This means youll have access to your applicable benefit programs from your first day on the job with no waiting period. The salary range for this position is $94350 - $145350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work addition this position is eligible for a performance bonus/variable incentive compensation.

Why Choose Kohler
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing access to career growth and development opportunities a diverse and inclusive workplace and a strong culture of innovation. With more than 30000 bold leaders across the globe were driving meaningful change in our mission to help people live gracious healthy and sustainable lives.

About Us
It is Kohlers policy to recruit hire and promote qualified applicants without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

Required Experience:

Senior IC