Sr. Support Engineer – the Workshop Suite (tWS) TRATON R&D US, LLC

Do you want to play a key role in supporting the rollout of TRATONs next-generation digital tools for service workshops worldwide We are now looking for a Support Engineer to join our team supporting the launch stability and success of the Workshop Suite (tWS) our new cloud- and web-based aftersales platform.

About the Team

The Vehicle Service Information domain provides tools information and IT support to the global service network for each brand within TRATON. This includes everything needed to perform repairs maintenance diagnostics rebuilds software updates campaigns and spare parts sales.

The team youll be joining is a global support team based in Sweden (Södertälje) and soon also in the US (Lisle) acting as the first line of support for tWS during its worldwide rollout. We ensure rapid incident response root cause analysis and coordination of corrective actions with a focus on continuous improvement and an excellent user experience.

Youll contribute directly to the deployment of a new global service platform and gain deep insight into the intersection of IT diagnostics and workshop operations.

If you have any questions please contact:

Björn Bertmar Section Manager at:

As Sr. Support Engineer your main responsibility is to support markets and workshops in their transition to tWS. You will:

• Act as the initial point of contact for reported issues and deviations
• Perform structured troubleshooting to identify root causes and coordinate resolution
• Support local IT and workshop staff in setting up infrastructure and connectivity
• Contribute to the continuous global rollout of tWS
• Analyze system logs and vehicle communication to resolve more complex cases
• Collaborate closely with developers testers infrastructure teams and markets

• Bachelors degree and at least 1 year of information systems/information technology experience

OR

• Masters degree and no experience

OR

• At least 3 years of information systems/information technology experience

• Qualified candidates excluding current employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

• Technically skilled and communicative problem solver who thrives in a collaborative setting.
• Experience within software development and/or IT infrastructure
• Familiarity with cloud services and web-based applications
• Strong analytical skills and ability to understand complex IT environments
• Experience in troubleshooting and interpreting system logs and data flows
• Excellent communication skills
• A structured solution-oriented and helpful mindset
• Knowledge of IT hardware/systems and workshop environments
• Experience with IP network diagnostics
• Understanding of vehicle communication and diagnostic systems