Sr. Specialist, AI CRM Engineering

At Bristol Myers Squibb our employees often ask Who are you working fora question that fuels collaboration accountability and urgency in our work. Our purpose-driven culture inspires us to discover develop and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work opportunities for growth and a supportive environment that values inclusion wellbeing flexibility and comprehensive benefits. This is work that transforms the lives of patients and the careers of those who do it.

Position Responsibilities

• Develop and integrate AI-enabled featureswithin the Veeva CRM/Vault CRM ecosystem including LLM-based solutions using industry standard models like Claude accessed directly or via AWS Bedrock under the direction of the engineering manager.
• Support the implementation of AI/ML workflows and data intergationsconnected to CRM data pipelines including next-best-action (NBA) model outputs call planning tools and sentiment analysis features for field rep workflows.
• Assist in prototyping and evaluating Generative AI capabilities(e.g. auto-generated call summaries intelligent alerts AI-driven field notifications) within Veeva CRM and MyInsights/X-Pages environments.
• Build and maintain AI-powered outputs for MyInsights/X-Pagesand dynamic dashboards featuring embedded predictive KPIs and intelligent visual elements for field representatives and their managers.
• Participate in agentic AI experiments and pilots contributing to the development of AI agents that automate CRM workflows data enrichment and intelligent routing via CRM APIs and third-party integrations.
• Consume and surface ML model outputswithin CRM UI layers and downstream reporting tools working in coordination with the Data Science and Analytics teams.
• Follow and apply AI governance and responsible AI practicesdefined by the team adhering to BMS AI usage policies data privacy standards and validated systems requirements.
• Research and evaluate emerging AI/ML tools and frameworks contributing findings and recommendations to the broader CRM engineering team.
• Performhands-on CRM integrations within Veeva CRM / Vault CRM data loading MyInsights/X-Pages and other integrations.
• Participate across thefull SDLC lifecycle design build testing deployment and issue resolution for CRM and AI-integrated business requirements.
• Contribute to the development of reusable code components libraries and design patternsthat support team productivity global harmonization and long-term scalability.
• ApplySDLC best practices CICD pipelines and configuration management principlesunder the guidance of the manager and senior technical leads.
• Participate incode reviews release planning activities and deployment readiness checks incorporating an AI-first perspective.
• Identify and document configuration dependencies risks and change impactsrelated to CRM and AI-integrated workflows flagging issues proactively to the manager.
• Support enforcement ofquality standards testing documentation and deployment checkliststo ensure solutions are robust validated and compliant with life sciences regulations.
• Collaborate actively with US nearshore and global team members including developers administrators architecture leads and IT business partners to ensure timely and high-quality delivery.
• Support onboarding activitiesand knowledge sharing within the team by maintaining solution documentation knowledge base articles SOPs and configuration guides.
• Assist in communicating technical progress risks and issuesto the engineering manager with clear concise and timely updates.
• Participate in agile ceremonies sprint planning backlog grooming daily stand-ups and retrospectives contributing to team velocity and continuous improvement.
• Work with cross-functional stakeholders(e.g. business partners testing teams vendors) to help ensure solutions are fully integrated functionally validated and end-to-end ready.
• Support business stakeholder demos and solution walkthroughs helping to clearly articulate the technical capabilities and value of CRM AI features.
• Activelyseek feedback and coachingfrom the manager and senior peers to grow technical depth in both CRM engineering and applied AI development.

Requirements

Required:

• Bachelors degreein Computer Science Information Technology Data Science or a related field.
• 5 yearsof overall IT experience in software development administration or solution delivery.
• 2 years of hands-on CRM experience including configuration customization UIX workflows security models data loading or integrations within platforms such as Veeva CRM Salesforce or equivalent.
• 1.5 years of applied AI/ML exposure including participation in building integrating or testing AI/ML models LLMs or intelligent automation features in enterprise or academic environments.
• DataBricks Experience including participation in building integrating or testing using Databricks Lakehouse architecture including Databricks ETL.
• 3 yearsof experience with SDLC methodologies (Agile and/or Waterfall) including participation in validated or regulated system delivery in a structured team environment.
• Demonstrated experience contributing toAI/ML or analytics integrations within enterprise applications(e.g. dashboards predictive features NLP tools).
• At least1 active Technical Certification(CRM AWS Industry Standard AI Certifications like Anthropic DataBricks or equivalent).
• Strong analytical and problem-solving skills with effective written and verbal communication abilities suited to a global collaborative work environment.
• Strong experience with Vectorization Python Prompt engineering Langchain Lang Graph OpenAI Azure Anthropic Claude and GCP model
• Strong experience with AWS AWS API Gateway AWS CI CD
• Strong analytical problem-solving written and verbal communication skills with experience presenting to executive and cross-functional audiences.

Additionally Preferred:

• Exposure toLLM frameworksfor enterprise AI application development.
• Familiarity withLife Sciences CRM applicationssuch as Veeva/Vault CRM Veeva Vault Veeva Align Veeva Engage or Salesforce Life Sciences Cloud.
• Working knowledge ofPython and/or SQLfor AI/ML prototyping data manipulation and CRM analytics tasks.
• Experience withJavaScript Java SDK-based development or scripting languages for CRM customization and automation.
• Awareness of or participation inGenerative AI or agentic AI projectsin a regulated or life sciences environment with understanding of validation and compliance considerations.
• Exposure tocommercial pharma analytics use cases e.g. HCP targeting call planning field force optimization or market access analytics.
• Experience usingCI/CD tools(e.g. GitHub Actions Azure DevOps Jenkins) in a development or deployment support capacity.
• Familiarity withdata integration patterns REST APIs event-driven architectures or ETL/ELT pipelines for connecting CRM platforms with AI services or data sources.
• Experience with agile tools such asJira sprint participation task tracking and stakeholder updates.

We hire for skills and capabilities not just credentials if this role excites you but doesnt perfectly match your resume we encourage you to apply anyway.

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully carefully considering the nature of the role required skills work location schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors and individual team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect you may be eligible to participate in our comprehensive benefit plans including wellbeing support retirement and financial protection benefits and insurance offerings (medical dental vision life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO) which provides paid time off without a set accrual limit subject to manager approval along with 11 paid company holidays each year.

Non-exempt employees RayzeBio employees and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval) 11 paid company holidays and 3 optional holidays.

Depending on eligibility employees may also have access to additional time-off benefits including paid sick leave up to two paid volunteer days per year summer hours flexibility and leaves of absence for medical personal parental caregiver bereavement or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Years Day.

U.S.-based job seekers can explore full benefit offerings at We Work

Where you work matters because collaboration innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential site-by-design field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application or in any part of the recruitment process direct your inquiries to. Visit access our complete Equal Employment Opportunity statement.

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