Sr ServiceNow Practitioner

Tekfortune is a fast-growing consulting firm specialized in permanent contract & project-based staffing services for worlds leading organizations in a broad range of this quickly changing economic landscape virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps our staffing experts can help you find the best job for you.


Sr ServiceNow Practitioner
Remote
Direct Hire


Client is a global human capital management (HCM) company headquartered in Toronto Ontario and Minneapolis Minnesota with operations across North America Europe Middle East Africa (EMEA) and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine driving efficiency productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM - Reflects our commitment to employees customers partners and communities globally.

About the opportunity

We are seeking a highly skilled ServiceNow Practitioner to support IT Service Management (ITSM) IT Operations Management (ITOM) and IT Infrastructure Library (ITIL) practices. The ideal candidate will have extensive experience designing implementing and optimizing ServiceNow solutions to improve IT service delivery and operations. This role requires expertise in automation workflow configuration and integration with enterprise systems.
Note: This position is contingent upon the successful completion of a background clearance in order to operate within the target environment.

Key Responsibilities:

• Design configure and maintain ServiceNow ITOM and ITSM modules to meet business and IT objectives.
• Implement and enhance ITIL-based workflows to streamline service delivery improve efficiency and ensure best practices.
• Develop automation and integration solutions using ServiceNow capabilities such as Flow Designer Business Rules UI Policies and API integrations (REST/SOAP).
• Support ITOM initiatives such as Discovery Event Management CMDB and Service Mapping to improve asset visibility and service monitoring.
• Collaborate with stakeholders to analyze business requirements and translate them into effective ServiceNow solutions.
• Ensure platform stability and security by following governance policies ITSM best practices and ServiceNow upgrade processes.
• Troubleshoot and resolve issues within the ServiceNow platform including integrations with external systems.
• Provide documentation and training on newly developed functionalities ensuring smooth adoption by end-users and IT teams.

Required Qualifications:

• 5 years of experience in ServiceNow development and administration with a strong focus on ITOM and ITSM.
• Strong understanding of ITIL best practices and their application within ServiceNow.
• Hands-on experience with ServiceNow CMDB Discovery Event Management and Service Mapping.
• Expertise in ServiceNow scripting (JavaScript Glide APIs) UI policies business rules and workflow automation.
• Experience integrating ServiceNow with other enterprise tools via REST/SOAP APIs and MID Server.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Must be eligible for and able to pass a background clearance in order to operate within the target environment.

Preferred Qualifications:

• ServiceNow Certifications (one or more required):
  • ServiceNow Certified System Administrator (CSA) (Required)
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) (Preferred)
  • ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) (Highly Preferred)
  • ServiceNow Certified Application Developer (CAD) (Preferred)
• ITIL v3 or ITIL 4 Foundation Certification (Preferred) .
• Experience in highly regulated industries such as government healthcare or finance (Preferred) .
• Familiarity with cloud environments (AWS Azure Google Cloud) and enterprise IT / Cloud Hosted architectures.

For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .