Sr. ServiceNow Platform EngineerArchitect

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

The Sr. ServiceNow Platform Engineer/Architect is responsible for architecting designing and delivering scalable secure and high-performing ServiceNow solutions that drive business transformation operational excellence and digital innovation. This role serves as a technical leader leveraging advanced software engineering expertise and deep knowledge of the ServiceNow platform to develop innovative solutions establish engineering standards and influence technical strategies across multiple teams. Working closely with product partners business stakeholders and engineering teams the engineer translates complex business requirements into sustainable ServiceNow capabilities that improve efficiency reliability user experience and enterprise service delivery. The role also champions the adoption of emerging ServiceNow AI capabilities including intelligent automation predictive insights generative AI and workflow optimization solutions that enhance business outcomes and employee productivity.

In addition to hands-on solution architecture and development this role leads large and complex initiatives from concept through implementation ensuring high-quality outcomes that align with enterprise objectives. The Sr. ServiceNow Platform Engineer/Architect provides ongoing technical guidance to engineering teams promotes best practices through governance and design reviews and evaluates emerging ServiceNow technologies and AI-driven innovations to support continuous improvement and platform evolution. Success in this role requires the ability to solve complex technical challenges influence technical direction and bridge business and technology priorities while advancing the organizations ServiceNow strategy and overall technical capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Implements ServiceNow software architecture and engineering approaches for complex initiatives within the job area contributing to technical plans and working to achieve operational targets with major impact on results.
2. Adopts and refines advanced ServiceNow software engineering standards practices and governance mechanisms for the job area influencing how multiple teams improve quality reliability and delivery.
3. Collaborates with senior engineers product partners and architecture teammates to shape technology approaches for the domain providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
4. Leads the end-to-end technical design and implementation of scalable secure and highly available ServiceNow software solutions for the job area producing patterns and examples that other technical professionals can follow.
5. Independently troubleshoots and resolves complex technical issues in the area of responsibility designing innovative architectures and performance reliability and scalability improvements that advance business objectives.
6. Provides ongoing technical guidance coaching and training to other engineers delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
7. Evaluates emerging ServiceNow technologies and techniques relevant to the job area building prototypes and solution concepts that contribute measurable input into new features products or capabilities.
8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations design proposals and implementation experience.
9. Leads large or complex initiatives within the job area coordinating and delegating technical work that may span outside the immediate team and ensuring cohesive high-quality outcomes with limited supervision.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science Software Engineering or related field.
2. Minimum of 7 years of professional experience in software development.
3. Deep knowledge of multiple programming languages software architecture and design principles.
4. Deep understanding of software development lifecycle testing deployment and security practices.

Preferred Qualifications

1. Professional ServiceNow certifications such as Certified Master Architect (CMA) Certified Technical Architect (CTA) Certified System Administrator (CSA) Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).

2. Advanced knowledge of ServiceNow platform architecture solution design and enterprise architecture principles with the ability to define scalable reusable and business-aligned platform patterns.

3. Deep expertise in CSDM CMDB service modeling and service-aware operating models including governance of data architecture service ownership and platform foundations that enable AI and automation.

4. Strong experience establishing and enforcing platform governance architectural review processes operating models development standards and technical debt management practices.

5. Expertise in out-of-the-box (OOTB) platform design configuration-over-customization strategies platform health upgradeability and federated development governance.

6. Strong knowledge of enterprise integrations API architecture Integration Hub workflow automation and executive-level stakeholder engagement with the ability to translate business strategy into platform roadmaps and architectural decisions.

7. Strong familiarity with Agile frameworks continuous integration/continuous deployment (CI/CD) and enterprise innovation management.

The annual base salary for this position is $150000 - $165000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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