Sr. Service & Process Designer
Job Location:
Sacramento, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento California client who will be responsible for leading business process reengineering service design and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders product teams technical architects and implementation teams to redesign business processes optimize service delivery and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD) Business Process Reengineering (BPR) and process modeling methodologies to support incremental modernization and digital transformation initiatives.
* Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
* Analyze current-state business processes and design future-state workflows supporting digital transformation.
* Develop customer journeys service blueprints process maps and operational workflows using Human-Centered Design (HCD) principles.
* Identify opportunities to decompose complex business processes into incremental releases.
* Facilitate stakeholder workshops interviews and collaborative design sessions.
* Create business process documentation workflow diagrams and BPMN 2.0 process models.
* Collaborate with Enterprise Architects Technical Architects Product Managers Developers and Organizational Change Management teams.
* Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
* Design omnichannel customer experiences that promote digital self-service.
* Recommend process improvements that improve efficiency and customer outcomes.
* Support implementation planning release planning operational readiness and continuous improvement.
* Ensure service designs align with organizational goals business priorities and user needs.
Minimum Qualifications
Education
*Bachelors degree required.
Required Experience
*Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
* Experience may be demonstrated using no more than three (3) projects.
* Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
* Experience may be demonstrated using no more than two (2) projects.
Preferred Qualifications
* Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
* Lean Six Sigma Green Belt or Black Belt certification.
* Demonstrated proficiency using BPMN 2.0 standards.
* Experience designing Self-Service First omnichannel service delivery strategies.
* Experience supporting large-scale government digital transformation initiatives.
* Experience facilitating Human-Centered Design (HCD) workshops.
* Knowledge of Agile Scrum or SAFe delivery methodologies.
Required Experience:
Senior IC
About Company
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