Sr. Security Operations Center Manager Shackelford SOC

Description

Oracles Global Physical Security (GPS) Operations Team secures the corporations data center and facility footprint through physical access video monitoring alarm management incident response and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford TX local SOC operating model.

This role is not a people-manager position. It leads the SOC function: establishing reliable procedures ensuring local operators and contracted personnel can execute them coordinating with the Global Security Operations Center (GSOC) and site partners and resolving the systems process documentation training and escalation gaps that affect monitoring and response.

The role operates with substantial independence and is accountable for operational readiness consistent incident handling clear handoffs and measurable improvement across the local SOC environment.

This is an on-site role in our Shackelford TX location.

Responsibilities

• Own the local SOC operating model for Shackelford including alarm monitoring camera verification dispatch coordination incident logging shift handoffs and escalation paths.

• Translate GSOC SOPs Alarm Master Matrix requirements site post orders and local operating needs into usable runbooks job aids and response workflows.

• Standardize the investigation documentation and escalation of alarms and incidents so actions are timely consistent and traceable across shifts.

• Maintain local readiness for Lenel access-control alarms Milestone video monitoring and retrieval communication tools and documented degraded-mode procedures when systems or connectivity are impaired.

• Coordinate with GSOC Security Systems Data Center Operations construction guard force leadership IT/network teams and vendors to diagnose monitoring gaps restore service and close recurring break/fix issues.

• Support construction-to-operations transitions by validating monitoring coverage alarm visibility camera readiness access-control changes commissioning activity and operational handoffs before sites or systems enter service.

• Develop and maintain practical training plans access readiness and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.

• Analyze alarm incident outage response-time and quality data; establish meaningful performance measures and recommend corrective actions preventive controls and process improvements.

• Maintain audit-ready SOC documentation including shift logs incident records escalation guides operating procedures training materials outage playbooks and after-action follow-up.

• Serve as the local functional escalation point for SOC process and systems issues escalating material risk critical incidents and unresolved service failures through the defined GPS and GSOC paths.

• Support GPS Investigations by preserving locating and documenting relevant video alarm and access-control information for review of suspicious activity or incidents.

• Works independently on significant operational issues where sound judgment is required to assess risk define an appropriate response and coordinate action across multiple teams.

• May direct day-to-day functional work training and adherence to approved procedures for contracted SOC operators and technicians; does not have direct reports or responsibility for personnel actions.

• Builds effective working relationships with GSOC Security Systems Data Center Operations investigations construction IT/network teams vendors and guard-force partners.

• Escalates decisions outside the roles authority including staffing contractual matters enterprise standards and high-consequence incidents to the appropriate GPS leader or GSOC partner.

• Seven or more years of relevant experience in physical security operations a security operations center local alarm center control room or enterprise physical-security technology environment.

• Hands-on experience with access-control video-management alarm-monitoring and incident-management workflows; Lenel and Milestone experience strongly preferred.

• Demonstrated ability to create improve and use operational runbooks alarm response procedures escalation guides shift-handoff standards and training materials.

• Experience diagnosing or coordinating resolution of monitoring camera access-control network or system-integration issues in a live operational environment.

• Strong incident documentation analytical communication vendor-coordination and cross-functional project skills.

• Ability to work on-site in Shackelford Texas and support a 24/7 operational environment including response to significant incidents or system outages when required.

• Experience supporting data center physical security operations construction-to-operations transitions or high-availability environments.

• Experience with PSIM platforms alarm/event automation ticketing integration analytics or reporting/KPI development.

• Familiarity with incident documentation and control expectations in regulated or audit-sensitive environments including SOC 2 PCI DSS ISO 27001 or equivalent.

• Bachelors degree in security criminal justice engineering information systems or a related discipline; equivalent experience will be considered.

• Consistent alarm verification dispatch documentation and escalation across shifts.

• Current usable runbooks training records shift-handoff standards and degraded-mode procedures.

• Improved visibility into system outages camera/access-control issues response performance and recurring operational risks.

• Reliable coordination and clear local-to-GSOC handoffs during incidents outages and operational transitions.

#LI-CG2

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $74100 to $148300 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4