Sr. Program Manager, Special Projects, Worldwide Grocery Stores (WWGS) – Workforce Management Team

The Workforce Management Sr. Program Manager is responsible for defining and delivering strategic objectives and projects that span across the Forecasting Staffing and Scheduling verticals within WWGS Workforce addition to driving cross-program initiatives this role will help shape and refine our store leadership structure vision across retail formats ensuring our organizational models support long-term operational excellence. This role operates with significant ambiguity to identify shape and drive midterm projects and milestones that advance our overarching WWGS labor strategy. You will work across Finance Process Field Store Development Growth and HR teams to define and improve leadership structures refine business architecture across multiple retail concepts and leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios. This role requires strong cross-functional partnership with domain Single-Threaded Owners (STOs) partner teams and leadership to ensure strategic deliverables are executed on time at quality and in alignment with WWGS priorities.

Key job responsibilities
Own and deliver strategic workforce management initiatives that span across Forecasting Staffing and Scheduling verticals from problem definition through implementation

Define midterm projects and milestones that advance the overarching WWGS labor strategy translating ambiguous priorities into actionable plans with clear deliverables and dependencies

Coordinate requirements and inputs across Forecasting Staffing and Scheduling STOs to ensure cohesive execution

Define and drive strategic projects and objectives that span multiple verticals operating with ambiguity to shape scope milestones and success criteria

Identify and resolve blockers; escalate risks with clear recommendations and mitigation plans

Drive high-level stakeholder management and coordination across senior leadership; consolidate status reporting and communicate progress risks and strategic recommendations

Ensure deliverables meet defined success criteria and drive measurable business outcomes

Partner with Finance Process Field and HR teams to shape and refine the store leadership structure vision across retail formats define improvements to organizational models and drive scalable delivery aligned to our long-term business architecture

Leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios supporting informed decision-making across retail formats

About the team
The WWGS Workforce Management team delivers comprehensive workforce planning capabilities across all WWGS retail formats. Our core capabilities span Volume & Labor Forecasting Staffing and Scheduling and we are focused on building trust through accuracy simplifying and standardizing processes establishing governance and driving innovation with flexibility. This role sits at the intersection of all three verticals ensuring tactical execution remains cohesive and connected to the organizations strategic goals.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree or equivalent practical experience

- Experience in workforce management labor strategy business architecture or multi-format retail operations
- Demonstrated ability to manage complex ambiguous programs in fast-paced environments
- Strong written and verbal communication skills; proven ability to influence without authority and manage complex stakeholder relationships across organizational boundaries
- Experience leveraging data analytics AI/ML tools or scenario modeling to support strategic workforce decisions
- PMP PgMP or equivalent certification
- MBA or advanced degree
- Familiarity with Amazons Leadership Principles and working backwards methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX AUSTIN - 115600.00 - 160000.00 USD annually
USA VA Arlington - 115600.00 - 160000.00 USD annually
USA WA Seattle - 115600.00 - 160000.00 USD annually