Sr Program Manager, Commerce Program Management Partners, Apple Services Engineering

Apple Services Engineering is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and much more. And they do it on a massive scale meeting Apples high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 170 a Senior Program Manager on the commerce platform team youll sit at the intersection of technology business and human experience helping to orchestrate end-to-end solutions that let our world-class third-party partners bring Apples services to life for their customers. You will collaborate with brilliant engineers sharp business minds and operations experts to build solutions that are not only seamless and secure but genuinely magical. If you thrive at the crossroads of strategy and execution and are energized by work that touches millions of people -- this is the role for you.n

The Senior Program Manager will focus on launching commerce features and capabilities to build a world-class scalable commerce platform for our growing services business. You will need to have hands on experience working with engineers as you explore new technologies drive new initiatives and help build systems and features for hundreds of millions of transacting customers. You will develop tools and processes to gain efficiencies in the development and testing lifecycle. With a strong background in commerce you will drive technical discussions with internal and external partners to implement the right solutions for our customers. The role requires a combination of program management strong engineering background and ability to build reciprocal relationships across various teams within Apple Services Engineering and other Apple organizations. We are looking for someone who loves digging into details finding patterns and driving operational efficiencies under demanding timeframes and in parallel focusing on building scalable commerce platform capabilities. Of course strong fundamentals are expected but you have more.n- You take responsibility; you feel a personal stake in the products you ship; you communicate responsibilities and scope clearlyn- Integrity is everything to you. You handle risks and manage tradeoffs. You are a strong team playern- You thrive in uncertainty and strive to bring order to it; you have deep wisdom and judgment; you keep your eye on the balln- Building positive relationships comes naturally; you are aware of politics but do not get mired in themn

Work with Product Business and Operations teams to ensure business objectives and requirements are documented facilitating review with Engineering and Quality teamsnIdentify work streams with impacted teams and responsible individuals for each. Collaborate closely with Engineering Quality and Operations teams to design solutions and develop project plans and schedules with clear achievements for all milestonesnDrive regular syncs with cross-functional teams on progress to ensure work streams remain on track risks and concerns are identified and escalated where appropriate and ongoing status is communicated with cross-functional teams and stakeholders in the appropriate manner and cadence Identify operational efficiencies working with cross-functional teams to build consensus and make recommendations to improve practices and tooling

7 years of technical project management in global internet and consumer software companiesnBS/MS in Computer Science Engineering or similar technical fieldnSelf-starter with creative problem solving and critical thinking abilitiesnExceptional written and verbal communication and presentation skillsnTeam player with ability to navigate and thrive in a cross-functional environmentnAbility to deal with ambiguity and complexitynAbility to break up a large project into discreet workstreams and ability to prioritize thosenHands on experience with engineering to build and ship complex technical solutionsnExperience working on building highly scalable systems u0026 applicationsn

Solid track record in managing and deploying large complex programs at scalenStrong relationship and facilitation skills both within diverse engineering and cross functional organizationnFamiliarity with building solutions that integrate with partners either internal or externalnPrior experience with subscriptions and service-based consumer products is a plus