Sr. Practice Assistant

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a compassionate and dedicated Radiation Oncology team where youll play a vital role in supporting patients throughout their cancer care journey. As a Sr. Practice Assistant youll serve as a primary scheduler for a physician group coordinating appointments managing complex patient needs and ensuring an exceptional patient experience. This fast-paced role requires strong organizational skills the ability to prioritize a high volume of tasks and confidence working independently. Ideal candidates are empathetic problem-solvers who excel at customer service communication and de-escalating challenging situations while supporting patients and families during emotionally difficult times. Following an onsite training period this position offers a flexible schedule and the opportunity for a hybrid work arrangement based on team needs.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling check-in check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as Super User for scheduling registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.

Handles screens and/or takes messages related to prior authorizations provider questions prescription refills and test results.

Additional responsibilities as assigned.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
3-5 years office experience required

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use the phone system manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos and letters) and taking complete and accurate messages.
- Managing ones own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Hybrid

75 Francis Street

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .