Sr On-Site Service MS

On-Site Services Specialist
Coppell TX (onsite)
Contract Duration: 12 Months
Mon-Fri 8am-5pm

Provides operational support by operating high-volume copying scanning mailing sorting and bindery equipment. Prepares mortgage documents for imaging and scanning handles mail and supplies performs quality checks and maintains accurate records while ensuring document confidentiality.

• Prepare mortgage documents and mail for imaging and scanning.

• Sort documents by department including Foreclosure Bankruptcy and other processing areas.

• Attach appropriate cover sheets and remove staples paper clips sticky notes and creases.

• Organize documents in the correct order separate batches and perform quality checks to ensure documents are scan-ready.

• Operate high-volume duplicating production scanning imaging sorting mailing and bindery equipment.

• Perform copying binding finishing and other related production tasks.

• Inspect convenience copiers daily ensure quality clear paper jams restock paper and toner and report equipment problems to technicians.

• Perform basic equipment troubleshooting and coordinate required service calls.

• Maintain copier areas and ensure equipment and supplies are clean organized and properly stocked.

• Maintain management reports supply inventories daily meter and service logs job logs and other required records.

• Calculate charges for completed jobs maintain logs and generate reports as needed.

• Distribute office supplies fax transmissions and incoming and outgoing mail to designated locations.

• Perform shipping and receiving duties including checking packing slips handling materials and preparing shipments.

• Deliver completed jobs to designated customer locations including locations outside the site when required.

• Answer customer questions regarding job status and feasibility and coordinate service requests.

• Perform filing document purging and archiving as requested.

• Provide temporary or occasional reception services including greeting visitors and handling telephone calls.

• Assist with meeting and conference room setup building occupant moves housekeeping hospitality file services call center duties and light maintenance as assigned.

• Use office and production equipment including copiers fax machines postage meters calculators computers paper cutters shrink-wrap machines hole drillers bindery equipment joggers tape machines stackers electric staplers and scales.

• Capture required data for Ricoh MOR SPG and job logs.

• Understand the Ricoh Services Portfolio and Technology.

• Travel between customer buildings when required.

• Work occasional overtime nights weekends or off-hour emergency assignments as needed.

• Perform other duties as assigned.

• High school diploma or GED and 12 years of related work experience.

• Previous copying scanning document preparation or related production experience preferred.

• Basic computer skills including proficiency with Microsoft Office and familiarity with Outlook Microsoft Edge Google Chrome and Slack.

• Working knowledge of copiers and related equipment; basic troubleshooting repair and electronics knowledge preferred.

• Knowledge of shipping and receiving procedures.

• Ability to determine appropriate packing methods and materials and verify incoming materials against packing slips.

• Ability to understand and follow mail delivery instructions and written technical information.

• Strong attention to detail organization time management problem-solving and troubleshooting skills.

• Ability to work independently and flexibly while completing projects accurately.

• Excellent customer service and verbal communication skills.

• Ability to handle sensitive mortgage documents accurately and confidentially.

• Ability to lift up to 50 pounds; minimal standing and walking required.

• Ability to work in a fast-paced production environment and maintain quality while performing repetitive tasks.

• A valid drivers license and minimum auto insurance coverage may be required for certain assignments; driving is not required for this position.

• Casual dress code; jeans and T-shirts without graphics are permitted. Open-toe shoes are not allowed.