Required Skills:

Network Analyst Firewall & Connectivity Support Location: Remote Duration: Contract / Full-Time Job Summary We are seeking a Network Analyst with strong experience supporting enterprise firewall and connectivity operations. The ideal candidate will have recent hands-on experience with Palo Alto firewall technologies routing IPsec tunnels Panorama management and network troubleshooting within the last 2 years. This role will act as the primary point of contact for connectivity-related requests and work closely with network and firewall engineering teams to support enterprise network operations troubleshooting documentation and request management. Key Responsibilities Serve as the primary intake for network connectivity and firewall-related questions and requests. Gather technical information and ensure requests are submitted through approved operational workflows. Support troubleshooting and analysis of: Palo Alto firewall rules Routing issues IPsec VPN tunnels Policy-based packet inspection Firewall deployment and integration Assist with Palo Alto Panorama management and policy administration. Maintain accurate case logs troubleshooting notes escalation details status updates and resolution timelines. Identify routing or firewall inconsistencies and coordinate with engineering teams for resolution. Create templates checklists and process documentation to improve request quality and operational efficiency. Support documentation updates and maintain internal knowledge base articles. Coordinate with network engineers firewall engineers and security teams to ensure proper request routing and timely issue resolution. Participate in troubleshooting calls operational support activities and incident management. Required Qualifications 3 years of experience in network support firewall operations or network analysis roles. Recent hands-on experience with Palo Alto firewall technologies within the last 2 years. Strong understanding of: Palo Alto Firewall Rules Panorama Management Routing and Switching IPsec VPN Tunnels TCP/IP DNS NAT and network troubleshooting Policy-based packet inspection Experience supporting enterprise connectivity and firewall operations. Familiarity with ticketing systems such as ServiceNow. Strong analytical troubleshooting and documentation skills. Excellent communication and coordination abilities. Preferred Qualifications Palo Alto certifications such as PCNSA or PCNSE. Experience working in NOC SOC or enterprise operations environments. Exposure to cloud networking environments (AWS/Azure). Experience supporting firewall deployments and migrations. Basic scripting or automation knowledge (PowerShell/Python) is a plus. Soft Skills Strong attention to detail Ability to work in fast-paced support environments Excellent collaboration and communication skills Strong organizational and documentation abilities

Required Education:

bachelors