Sr. Mortgage Loan Processor

People Drive Our Success

Are you enthusiastic highly motivated and have a strong work ethic If yes come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

Video Clip 1

Video Clip 2

Video Clip 3

GENERAL SUMMARY

Following established policies and department procedures the Senior Mortgage Loan Processor is responsible for processing residential mortgage and home equity/HELOC loan applications while providing advanced support to Mortgage Loan Originators (MLOs) underwriters and processing staff. This role serves as a subject matter expert within the department assisting with training workflow coverage and ensuring loans are processed accurately efficiently and in compliance with Bank policies and regulatory requirements.

ESSENTIAL FUNCTIONS

• Take ownership of managing a pipeline of residential mortgage and HELOC loans from application through closing.
• Provide coverage for other team members loan pipelines during absences including vacations and sick leave to ensure continuity of service and timely loan processing.
• Serve as a trainer and mentor for new or less experienced Mortgage Loan Processors by allowing them to work alongside active loan files and providing guidance on departmental processes procedures and best practices.
• Proactively review submitted documentation for accuracy completeness and potential issues that may affect loan approval or closing.
• Ensure timely processing of all assigned loan files in accordance with established departmental service level agreements (SLAs).
• Communicate effectively with borrowers Mortgage Loan Originators underwriters title companies escrow agents and third-party vendors to obtain required documentation and satisfy underwriting conditions.
• Conduct thorough reviews and evaluations of all documentation related to the loan file to ensure compliance with Bank policies investor guidelines and regulatory requirements.
• Act as a liaison between MLOs underwriters closing agents title companies and other related parties throughout the loan process.
• Provide and maintain exceptional customer service to both internal and external customers through professional responsive and solution-oriented communication.
• Assist management with workflow prioritization problem resolution and process improvement initiatives as needed.
• Identify and escalate complex loan scenarios compliance concerns or operational issues to management in a timely manner.
• Maintain current knowledge of mortgage products lending regulations underwriting guidelines and departmental procedures.
• Support department goals by promoting operational efficiency quality control and a collaborative team environment.

QUALIFICATIONS

• Education: Associate degree preferred or experience equivalent.
• Experience: Minimum 3 to 5 years mortgage lending and banking experience with good knowledge of residential lending regulations and loan processing in a multi-state lending environment.
• Skills/Ability:
  
  • Advanced knowledge of residential mortgage and HELOC processing
  • Strong understanding of underwriting guidelines and regulatory requirements
  • Leadership coaching and mentoring abilities
  • Excellent organizational and pipeline management skills
  • Strong attention to detail and quality control
  • Effective verbal and written communication skills
  • Problem-solving and critical-thinking capabilities
  • Ability to prioritize multiple deadlines in a fast-paced environment
  • Commitment to exceptional customer service and teamwork
  • PC proficiency including working knowledge of mortgage loan origination system (LOS)
  • Microsoft Office Suite (Word Excel Outlook) and other mortgage banking technologies
• Preferred: Bilingual paperless processing experience and strong knowledge on processing portfolio mortgage loan products.

OTHER DETAILS

$30.00 $34.50 / hour
Pay determined based on job-related knowledge skills experience and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes coverage for medical insurance dental insurance vision insurance life insurance long-term disability insurance and flexible spending accounts (FSAs) health saving account (HSA) with company contributions voluntary coverages and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights please review ourCalifornia Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates regardless of race color ethnicity ancestry citizenship gender national origin religion age sex (including pregnancy and related medical conditions childbirth and breastfeeding) reproductive health decision-making sexual orientation gender identity and expression genetic information or characteristics disability or medical condition military status or status as a protected veteran or any other status protected by applicable law.

Click here to view the Know Your Rights: Workplace Discrimination is Illegal Poster:
Poster- English

Poster- Spanish

Poster- Chinese Traditional
Poster- Chinese Simplified

Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Mickey Hsu FVP Employee Relations Manager at or.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Required Experience:

Senior IC