Sr Mgr, Transformation , AWS Senior Talent & Transformation

AWS is seeking an experienced transformation leader to spearhead our Transformation team and practice. As the Senior Manager Transformation you will be responsible for envisioning and delivering innovative organizational development and change management solutions that drive sustainable transformations across the business. Your mission will be to create human-centered transformation experiences that empower our employees to do their best work while elevating how we deliver for our customers.

Key job responsibilities
Transformation Strategy & Design
- Anticipate transformation opportunities by staying ahead of industry trends emerging technologies business/workforce needs
- Conduct comprehensive organizational assessments to deeply understand cultural values mindsets behaviors and opportunities
- Collaborate with customers/leaders to define transformation visions goals risks strategic roadmaps from concept to execution
- Design scalable high-impact transformation solutions (services tools playbooks) tailored to evolving business complexity/growth
- Continuously enhance solution designs by studying usage data ecosystem changes and incorporating best practices
- Build world-class transformation capabilities by leading cross-functional teams and developing high-performing talent

Organizational Development
- Partner with leaders to de-risk/optimize areas that enhance businesses ability to operate as well-designed well-oiled machines
- Lead solutions for re-engineering organizations driving high-performance teams and managing large-scale organizational changes
- Guide senior teams as they solve for conflicts or ambiguities in roles responsibilities and work processes

Leadership & Influence
- Relentlessly advocate for the business/workforce by identifying transformation opportunities that accelerate goal achievement
- Build trusted partnerships by deeply understanding customer contexts and delivering tailored high-impact solutions
- Effectively lead matrixed cross-functional teams through ambiguous situations empowering them to achieve ambitious targets
- Exhibit strong business acumen applying relevant expertise to shape initiatives
- Demonstrate exceptional executive presence communication abilities and the gravitas to influence senior stakeholders

Experience Design & Innovation
- Lead the design and delivery of scalable enterprise-wide transformation experiences services and tools that meet the evolving needs of our rapidly growing complex and globally dispersed businesses
- Stay at the forefront of experience design change marketing and enablement practices technologies and methodologies
- Develop best-in-class transformation playbooks methods and reusable assets to scale capability-building and drive innovation
- Use audience segmentation persona development and journey mapping to craft compelling transformation brands/narratives

Change Management & Strategic Communication
- Expertly lead cross-functional informal matrixed and dotted-line teams to maximize performance and achieve transformation goals in ambiguous fluid environments
- Empower motivate and actively develop teams and stakeholders to build transformation expertise and drive shared objectives
- Develop high-impact strategic communications (internal materials org-wide messages articles) that prioritize the user experience
- Set the strategic direction for and lead SMEs and partners in delivering purpose-led resonating content across channels

Impact-Based Measurement & Continuous Improvement
- Define track and communicate appropriate performance measurements to stakeholders
- Collect analyze and continuously improve transformation methods tools and reusable assets based on data-driven insights
- Partner with science/analytics experts to holistically evaluate solution effectiveness using qualitative/quantitative methods
- Leverage measurement insights to drive continuous improvement of solutions and increase transformation success rates
- Advise customers/leaders/SMEs by translating analytics into clear actionable recommendations to unlock organizational value

Travel is expected.


A day in the life
The Transformation team diagnoses designs for and delivers innovative transformation change management and organization development solutions to drive positive sustainable growth across the business. We are a team of transformation strategists program leaders systems and experience designers and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Bachelors degree in a relevant field or equivalent work experience
- Experience communicating across technical and non-technical audiences including executive level stakeholders or clients
- Minimum 10 years of experience leading complex enterprise-wide transformation initiatives
- Expertise in org development disciplines including strategic workforce planning team effectiveness and change management
- Exceptional qualitative and quantitative research skills including advanced analytics and statistical modeling
- Demonstrated success in customer segmentation and user research
- Proficiency in systems thinking human-centered design and organizational assessment approaches
- Outstanding business acumen and sound judgment to understand customer needs and shape transformation strategies
- Knowledge of systems design automation and cutting-edge transformation practices/technologies
- Proven ability to build trusted partnerships lead matrixed teams and influence senior stakeholders
- Data-driven decision making and a continuous improvement mindset
- Ability to thrive in ambiguous fast-paced environments while effectively managing constraints

- Masters degree in Industrial/Organizational Psychology Organizational Development or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 164700.00 - 222800.00 USD annually