Sr. Manager, Technical Engineering

TheSr. Manager Technical Engineering Application Support leads a specialized production support organization responsible for L2/L3 application support systems engineering and operational readiness for business-critical healthcare platforms. This leader ensures reliable service delivery by guiding incident/problem management monitoring and observability strategy change/release execution and disaster recovery readiness while partnering closely with Application Development Product Infrastructure Security and Quality teams to translate product and customer requirements into resilient operational solutions.

This role applies systems engineering discipline to the full solution lifecycleconcept design implementation validation deployment operations maintenance and decommissioningensuring that technical schedule cost and risk constraints are considered and that requirements are converted into measurable operational outcomes (SLO/SLA adherence availability performance and compliance).

Key Responsibilities

1) Service Operations Leadership (L2/L3 Production Support)

• Own day-to-day operational performance for assigned applications/services includingstability availability latency/performance and operational risk.

• Leadmajor incidentresponse and escalation management; ensure timely communications stakeholder coordination and documented follow-through.

• Driveproblem managementand root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions.

• Establish and improve operational processes knowledge management and tooling to reduce toil and improve support efficiency.

2) Systems Engineering & End-to-End Integration

• Perform and guidetechnical planning system integration verification and validationactivities for new capabilities and platform changesensuring readiness for production operations and supportability.

• Lead functional analysis dependency/interface definition and trade-off evaluations (risk cost supportability) to recommend robust systems solutions.

• Ensure operational acceptance criteria are defined and met (runbooks monitoring coverage rollback plans capacity considerations access/controls).

3) SDLC Partnership with Application Development (Peer Collaboration)

• Partner with theManager of Application Developmentand delivery teams to coordinaterelease planning deployment readiness and production validation of changes across environments.

• Collaborate with Product Owners Business Analysts QA and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions.

• Provide operational feedback loops into development roadmaps (tech debt reliability improvements automation priorities and defect trends).

4) Reliability Engineering Monitoring and Continuous Improvement

• Define and mature monitoring/alerting strategies service health indicators and operational reporting that improve early detection and service quality.

• Drive systemic improvements: resilience patterns performance optimization automation standardization and proactive risk reduction.

• Champion disciplined change management and operational governance across support activities.

5) Disaster Recovery Business Continuity and Operational Readiness

• Ensure DR plans are accurate testable and executed.

• Own readiness artifacts: runbooks recovery procedures dependencies and evidence needed for audits/assessments.

6) Governance Security Risk and Compliance

• Establish governance structures; ensure adherence to security standards regulatory obligations and operational controls; support audits and required assessments.

• Partner with Security and Engineering teams to embed secure-by-design operational practices (access logging patching vulnerability response evidence collection).

7) People Leadership & Talent Development

• Provide full people-leadership accountability: hiring onboarding coaching performance management development plans and succession planning.

• Build a high-performing culture focused on customer outcomes reliability learning and continuous improvement.

8) Financial Resource and Vendor Management

• Own workforce planning forecasting and budget inputs; manage vendor relationships and contracts supporting operational delivery.

• Coordinate with system/network/storage/platform teams on capacity and growth planning to support service demands and SLAs.

Priority will be given to candidates who reside in the Columbus OH metropolitan area.

We are unable to provide sponsorship for this role presently or in the future.

Minimum Qualifications (Education Experience & Management)

• Degree or equivalent experience. Typically requires 9 years of professional experience and 1 years of supervisory and/or management experience..

Critical Skills (What Success Looks Like)

• 4 years of experience in systems engineering application support infrastructure operations or production engineering including 1 year in a leadership role

• Strong expertise in incident problem and change management within a regulated environment

• Proven ability to lead cross-functional initiatives and drive root cause remediation to measurable outcomes

• Experience owning complex operational delivery across technical teams (reliability customer experience risk execution)

• Executive-level communication skills including stakeholder management risk articulation and clear documentation

• Broad technical foundation across production environments (e.g. Windows/Linux databases middleware networking automation monitoring) with the ability to guide troubleshooting and stability improvements

Preferred / Additional Qualifications

• Experience operating mixed OS environments and supporting enterprise applications across on-prem and cloud infrastructures.

• Experience overseeing relational databasebacked systems with the ability to provide leadership oversight across platforms such as Oracle SQL Server and PostgreSQL. Experienced partnering with DBAs and engineering teams on reliability performance capacity planning release readiness and incident response in production environments.

• Experience partnering with development teams across the SDLC to improve release quality and production outcomes (release planning validation rollout/rollback).

• Experience with DR planning/testing monitoring strategy and continuous service improvement.