Sr. Manager, Solution Consulting (SLED)

As a Sr. Manager Solution Consulting (SLED) your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process. You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint.

What youll do...

Team Leadership:

• Lead manage and mentor a team of Solution Consultants providing guidance feedback and professional development opportunities.
• Set performance goals monitor progress and evaluate the performance of individual team members.
• Foster a collaborative and high-performance culture within the broader Solution Consultant teams.

Sales Support and Strategy:

• Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
• Provide technical expertise and support throughout the sales process including product demonstrations presentations and proposals.
• Develop and maintain a deep understanding of the companys products technologies and industry trends to effectively articulate the value proposition to customers.
• Assist in defining sales strategies and contribute to developing sales collateral and resources.

Customer Engagement:

• Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
• Act as a trusted customer advisor offering technical insights and recommendations to drive successful outcomes.
• Conduct customer site visits demonstrations and presentations to showcase the companys products and solutions.
• Deliver Demonstrations and proof of value

Cross-functional Collaboration:

• Collaborate closely with the product management team to provide feedback on product features enhancements and market demands.
• Work closely with the marketing team to develop technical content case studies and sales tools to support the sales process.
• Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.

Continuous Improvement:

• Stay updated on industry trends competitive landscape and emerging technologies relevant to the companys product offerings.
• Identify process improvements and implement best practices to streamline the sales engineering operations.
• Provide regular reports metrics and insights to the senior management team on the performance and effectiveness of the sales engineering function.

Qualifications :

To be successful in this role you have:

• Bachelors degree in a technical field (e.g. Computer Science Engineering) or equivalent work experience. 
• Proven experience in sales engineering technical sales or a related role preferably in the software or technology industry.
• Strong leadership and team management skills with the ability to inspire and motivate a team toward achieving goals.
• Excellent communication and presentation skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• In-depth technical knowledge and understanding of cybersecurity products and industry trends.
• Strong customer focus and the ability to build and maintain relationships with key stakeholders.
• Analytical mindset with the ability to analyze data metrics and sales trends to drive informed decisions.
• Proactive and self-driven with the ability to work effectively in a fast-paced dynamic environment.
• Expected to travel up to 40% of the time on average

For positions in this location we offer a base pay of $168750 - $235000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time