Sr Manager, Quality Management

General SummaryLead the design implementation governance and continuous improvement of the Quality Management System (QMS) supporting manufacturing and fulfillment operations across multiple locations. This role is accountable for building and developing the quality team strengthening product and supplier/vendor quality leading risk management and RCA/CAPA processes and driving cross-functional quality improvement initiatives that improve quality service compliance and cost FunctionsLead the development execution and continuous improvement of the Quality Management System and Quality Management/Continuous Improvement program supporting manufacturing and fulfillment and manage the annual Quality Management and Quality Improvement plan including priorities milestones risk reduction activities quality performance goals and reporting QMS governance requirements including process standards system requirements QMS software administration document/process control expectations performance reporting and management review identification and resolution of product quality supplier/vendor quality process quality and service quality gaps through data analysis trend review root cause analysis and corrective/preventive the development implementation and review of quality improvement activities including Voice of the Customer incident reports product quality and safety risk management supplier/vendor quality nonconformance trends and corrective action and monitor quality performance metrics and reporting routines that provide visibility to quality risks improvement progress CAPA status supplier/vendor performance and customer/internal quality cross-functionally with Manufacturing Fulfillment Engineering Operations Supplier/Vendor partners and other business leaders to drive quality system maturity process discipline and sustained business improvement. Monitor performance of direct reports and matrixed reports; provide prompt and objective coaching and counseling; develop individual Goals and conduct performance in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selectedManage overall operational budget and staffing needs to meet business and financial performance objectivesJob SpecificationsRequired skills or abilities:Bachelors degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional of 3 years of management experience with responsibilities for hiring training assigning work and managing performance of direct reportsMinimum of 3 years of direct ownership or major responsibility for a formal Quality Management System (QMS) such as ISO 9001 IATF 16949 AS9100 ISO 13485 or a comparable quality in developing and implementing new quality management system Subject matter expertise in root cause analysis corrective and preventive action and data-driven problem solving with demonstrated measurable business or quality impact Demonstrated results in leading initiatives that improved service quality reduced risk increased efficiency improved customer experience or generated measurable to manage complex organizational projects where independent action accountability and coordination across departments are requiredProven ability to collaborate with other managers to accomplish objectivesSkilled motivator with strong leadership skills who can increase employee engagement Strong interpersonal skills and written and verbal communication skillsAbility to effectively manage multiple simultaneous tasks problems priorities and projectsWillingness to travel and be on short term implementation projectsWorking ConditionsThe working environment is generally favorable lighting and temperature is adequate and there are no hazardous or unpleasant conditions caused by noise dust above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job grade.