Sr. Manager, Product Management, Worldwide Returns & ReCommerce

At Amazon Worldwide Returns & ReCommerce (WWR&R) we aspire to zero: zero cost of returns zero defects and zero waste.

We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.

In this role you will own the product vision and roadmap for under-the-roof qualitydriving evaluation accuracy sellable yield and customer trust across Amazons global Reverse Logistics network. You will define the what and why by translating complex operational challenges into clear product requirements prioritized backlogs and measurable outcomes. Working at the intersection of operations technology and business you will identify customer and seller pain points leverage data to size opportunities and partner with engineering to deliver scalable solutions that improve quality metrics and reduce concessions. You will set the long-term product strategy while shipping iterative improvements and influence cross-functional stakeholders from front-line associates to VP-level leaders.

Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key job responsibilities
- Define and own the product vision & roadmap for under-the-roof Advanced programs and own performance across the global Reverse Logistics network

- Translate operational and customer pain points into product and program requirements by conducting deep dives analyzing data and working backward from desired outcomes

- Prioritize and manage the product backlog making crisp trade-offs between Amazon recovery seller recovery and customer trust

- Partner with cross functional engineering data science and applied science teams to design and deliver scalable technology-driven solutions (e.g. fraud detection models) that raise detection rates.

- Define success metrics and KPIs; instrument programs to measure impact and iterate.

- Influence senior leadership by presenting strategy roadmap progress and results in WBR MBR and QBR forums.

- Drive cross-functional alignment with ReLo Operations ACES RCX and BRP teams to launch new product initiatives that improve recovery while reducing concessions

- Champion a culture of experimentation A/B tests pilots and proof-of-concepts to validate hypotheses before scaling


- 12 years of product or program management product marketing business development or technology experience
- 6 years of team management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product

- Experience driving collaborative projects from conception to delivery or experience with training and deploying machine learning systems to solve large-scale optimizations
- Experience communicating with users other technical teams and management to collect requirements describe software product features and technical designs
- Masters degree or above in management business administration economics engineering marketing
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Experience programmatically testing products measuring test coverage developing the best automation driving testability and diagnostic
- Experience managing multiple competing priorities simultaneously and driving goals to completion
- Experience in program management logistics operations supply chain transportation or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 178100.00 - 240900.00 USD annually