Sr. Manager, Localization and Content

For A Better You

At iHerb we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member well empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible but when we come together our growth is an industry that is constantly evolving we are on a mission to make an impact on the global market and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers technology hubs corporate offices or even from home your role at iHerb will take you beyond whats expected turning challenge into change. If youre ready for it we want you to join our team. Get started now.

Job Summary

We are seeking a strategic Senior Manager Localization and Content to lead and scale iHerbs global localization function across a rapidly expanding footprint of 36 languages. The ideal candidate will ensure that localized experiences are not only linguistically accurate and culturally relevant but also aligned with applicable regulatory standards across all markets and bring a strong understanding of content and campaign operations to drive efficiency and execution excellence. This role will be responsible for overseeing translation operations ensuring high translation quality managing end-to-end localized user journeys. The ideal candidate brings a strong blend of operational excellence linguistic expertise and cross-functional leadership.

Key Responsibilities

Localization Strategy & Operations

• Stay current with emerging translation technologies (e.g. AI/MT LLM-powered workflows) and evaluate their application to improve speed quality and cost efficiency.

• Design and implement optimal localization frameworks guidelines and workflows to drive operational excellence and scalability.

• Drive scalability and efficiency across localization operations through automation and best practices.

• Apply best practices from content and campaign operations to improve planning throughput and execution efficiency.

• Manage the localization budget including forecasting planning and ongoing cost optimization.

• Track and report on spend across languages vendors and content types ensuring alignment with business priorities.

• Identify and implement cost-efficiency opportunities through technology workflow improvements and vendor strategy.

• Establish clear ROI frameworks for localization investments and drive accountability against financial targets.

• Ensure all site content complies with global regional and country-specific regulations and standards across markets.

• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content and implement necessary updates.

Vendor Management

• Manage and scale relationships with external localization vendors including LSPs and contractors.

• Establish vendor performance metrics (e.g. quality turnaround time cost efficiency) and conduct regular business reviews.

• Drive vendor optimization strategies including consolidation onboarding and continuous improvement initiatives.

End-to-End User Journey Localization

• Report relevant localized experiences across the full customer journey including ownership of CMS-driven localization workflows.

• Partner with Product Marketing and Regional teams to embed localization early in the development lifecycle and ensure efficient CMS content workflows for localization.

• Identify and resolve localization gaps impacting user experience or conversion.

Knowledge Skills & Abilities

Required

• Proven experience leading multiple operational teams in a fast-paced rapidly evolving cross-functional initiatives from planning through execution.

• Deep understanding of content lifecycle management including planning production QA publishing and performance tracking.

• Strong understanding of translation quality frameworks tools CMS platforms and vendor ecosystems.

• Data-driven mindset with ability to define success metrics analyze performance and optimize outcomes.

• Proven ability to build scalable processes playbooks and operational frameworks that can be applied across different functions.

• Strong stakeholder management skills with the ability to align diverse teams around shared goals and timelines.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word Excel PowerPoint)

• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred

Experience Requirements:

Generally requires 10 years of experience in localization translation or content operations with at least 3 years in a leadership role.

Education Requirements:

Bachelors degree in business technology or a related field or equivalent experience.

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Compensation:

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.