Sr Manager, Legal Technology Services

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

San Mateo CA

The Senior Manager Legal Technology Services (LTS) will establish and lead a dedicated team within IT Foundational Services (ITFS) part of Digital Technology and Information Services (DTIS). The team will support the global Legal Public Policy & Environment Social & Governance (LPPESG) organization by providing the technical structure administration development integration and support required to operate the legal technology portfolio reliably and at scale. Reporting to the Vice President of ITFS with a dotted-line relationship to the Director of Legal Operations this leader will oversee team development technical delivery and production services across the portfolio.

The Senior Manager will be responsible for standing up the LTS function and lead the phased transition of technology services from Legal Operation to LTS. The leader would balance people leadership technical delivery and operational accountability across four areas.

• Build coach and develop a team of legal technology engineers and service professionals responsible for solution delivery and production support.
• Define the functions operating model service catalog engagement approach technical standards and service-management practices.
• Set team objectives and performance expectations build team capabilities and align delivery with Legal Operations through the dotted-line relationship to the Director of Legal Operations.
• Foster a culture of customer focus inclusion technical excellence and continuous improvement.

• Provide technical leadership across Contract Lifecycle Management (CLM) Document Management System (DMS) Knowledge Management/Search matter management/Entity Lifecycle Management (ELM) eBilling Intellectual Property (IP) management litigation and eDiscovery legal hold workflow compliance analytics and emerging legal technologies.
• Own the technical lifecycle of legal platforms from architecture and design through configuration development integration deployment optimization support and retirement.
• Maintain an integrated view of platform dependencies lifecycle risk technical debt and opportunities for standardization or consolidation.
• Translate approved product roadmaps into technical plans estimates sequencing and engineering capacity requirements aligned with enterprise standards.
• Lead complex global implementations from solution architecture and system design through deployment stabilization and transition to support.
• Oversee integrations data migration testing release management and implementation readiness across platforms and geographies.
• Ensure solutions meet enterprise architecture security privacy data governance and technology standards while addressing requirements specific to the Legal organization.

• Own the technical health reliability and performance of the legal technology portfolio.
• Establish production support monitoring incident and escalation management problem management root-cause analysis release controls and operational service metrics.
• Develop plans for platform resilience scalability and recoverability supported by documentation and knowledge transfer that reduce key-person dependencies.
• Partner with DTIS infrastructure service management security data and engineering teams to ensure legal technology solutions meet enterprise requirements and make effective use of shared capabilities.

• Build trusted relationships across Legal Legal Operations DTIS Architecture Information Security Privacy Procurement Finance and other enterprise functions; drive outcomes through influence in a matrixed organization.
• Partner with Legal practice teams as business subject-matter experts and Legal Operations as product owners to translate approved requirements into technology solutions clearly communicating technical options dependencies risks and trade-offs.
• Provide technical evaluation and enablement for approved uses of artificial intelligence including generative AI across legal workflows systems data and knowledge ensuring solutions are secure governed scalable and maintainable.

• Bachelors degree or equivalent practical experience.
• 10 years of experience in legal technology enterprise applications technology consulting or a related field including significant experience delivering legal technology solutions in complex organizations.
• 5 years of experience leading technical teams with direct people-management responsibility and accountability for both solution delivery and production services.
• Demonstrated experience across several areas of the enterprise legal technology landscape.
• Proven success leading large-scale global technology implementations across architecture integrations data migration testing deployment and stabilization in a matrixed enterprise.
• Strong understanding of enterprise application architecture SaaS and cloud technologies APIs and integrations identity and access management data management information security and service management.
• Strong technical planning capacity management stakeholder management and executive communication skills with the ability to build cross-functional partnerships and influence without direct authority.

• Experience within a global corporate legal department legal operations organization legal technology company or consulting organization with significant enterprise legal technology responsibility.
• Experience modernizing fragmented or decentralized legal technology environments and establishing service management disciplines service-level agreements operational KPIs and governance.
• Experience with legal data architecture analytics workflow automation enterprise integrations and AI and generative AI solutions.
• Professional involvement in relevant industry associations such as the Corporate Legal Operations Consortium (CLOC) or Association of Corporate Counsel (ACC) or relevant certifications in legal operations legal innovation or legal technology.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.