Sr. Manager, Information Technology

Please note that this position can be based in San Diego CA or San Francisco CA. Acadias hybrid model requires this role to work in our office three days per week on average.

Position Summary

Primary Responsibilities

• Serve as the primary technology partner and point of contact for Commercial and Medical stakeholders for platform feedback enhancement requests and evolving capability needs
• Develop a strong understanding of business priorities field MLR and medical workflows promotional and medical content processes compliance requirements and launch needs
• Translate business objectives and functional requirements into design options and technical requirements delivery plans test cases and reportable outcomes
• Partner with IT Business Partners technical teams and business process owners to ensure alignment on demand priorities dependencies and resources
• Own the technology strategy roadmap lifecycle and operational success of Veeva Vault CRM Vault MedComms and Vault PromoMats
• Serve as the primary IT subject matter expert and escalation point for the supported Veeva platforms and the associated integrations and content workflows
• Lead implementations enhancements integrations remediation efforts releases and continuous improvement initiatives across the Commercial Veeva portfolio
• Operate with a high degree of independence and judgment making day-to-day platform technical delivery and operational decisions within established strategy and governance
• Provide hands-on administration and oversight across Vault CRM MedComms and PromoMats including user access security roles groups workflows lifecycles document types fields notifications and configuration settings as applicable
• Provide oversight into and work closely with Veeva Managed service vendors on a daily basis to ensure technical support is provided in a timely manner
• Lead intake triage prioritization and delivery of requests across the three platforms
• Oversee environment management sandbox coordination test-account readiness release preparation production deployment and post-deployment support
• Maintain operational procedures knowledge articles work instructions to reduce single-person dependency
• Document functional and technical requirements data flows integration needs reporting requirements and UAT criteria
• Own day-to-day relationships with vendors and managed-service partners supporting Vault CRM MedComms and PromoMats
• Lead weekly vendor meetings and monitor vendor performance against commitments service levels quality expectations budgets and milestones
• Other duties as assigned

Education/Experience/Skills

• Bachelors degree in Information Systems or a related field; advanced degree preferred. Equivalent combinations of education and experience may be considered
• 7 years of progressively responsible experience administering and configuring Veeva platforms including security roles groups workflows lifecycles document taxonomy object configuration reporting user management and release impact assessments preferably within the pharmaceutical or biotech industry
• Current Veeva certification in at least one relevant area (e.g. Vault Administrator Vault CRM Commercial Content or MedComms) with demonstrated hands-on platform expertise
• Experience working in regulated GxP environments
• Strong analytical problem-solving and conflict resolution skills with the ability to think strategically navigate ambiguity and make sound technical recommendations based on incomplete information
• Excellent communication presentation stakeholder management and relationship-building skills with the ability to influence management-level audiences collaborate across business and technology functions and translate complex technical concepts into actionable insights
• Strong project management organizational and prioritization skills with the ability to manage multiple initiatives maintain attention to detail and deliver high-quality results with a sense of urgency
• Advanced Excel modeling and statistical analysis skills along with proficiency in PowerPoint
• Collaborative adaptable and change-oriented mindset with the ability to thrive in a fast-paced cross-functional environment and continuously improve processes and solutions
• Strong business partnership and negotiation skills with demonstrated emotional intelligence and the ability to build trusted relationships across all levels of the organization and with external vendors
• Passion for AI-enabled ways of working including ethical AI adoption education and organizational transformation
• Willingness and ability to travel domestically and internationally as needed

Physical Requirements

This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

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