Sr Manager, HR, People eXperience and Technology

PXT HR (HR4HR) is seeking a strategic and solution-focused Human Resources Leader to power the trajectory of our business by ensuring we have the right talent mix senior leadership and capabilities to innovate and deliver exceptional customer experiences. This role will directly partner with VP of HR Enablement & Experience as we shape the future of comprehensive PXT service delivery model.

In this Sr. Mgr role you will be the strategic link between PXT and our business leaders driving forward-thinking talent strategies (Strategic Workforce Planning Org Design transformation site strategies re-imagining talent needs etc.) that align with and enable our business priorities around the globe. The role requires a strategic thinker who can translate complex business challenges into simplified people solutions influence across multiple stakeholder groups and implement talent strategies that enable the Finance organization to scale effectively while maintaining Amazons unique culture. Your strong business acumen will be crucial in translating organizational goals into actionable HR strategies and initiatives. Youll serve as a trusted advisor providing executive coaching and influencing decision-making at all levels of the organization.

The ideal candidate will have a proven track record of leading a team and partnering with business leaders to drive strategic initiatives. You should possess excellent communication skills (including doc writing) the ability to diagnose complex issues and the capability to influence long-term solutions and outcomes. Your expertise in change management coupled with your ability to thrive in a fast-paced ambiguous environment will be crucial in this role.

If you are a strategic thinker with a passion for working in a fast paced and growing environment with customers that are leading industry innovations and have a drive to excel in a dynamic global setting we want to hear from you. Your role will be instrumental in fostering an environment where both our business and our people can thrive and grow.


Key job responsibilities
- Organizational Effectiveness
Design and implement organizational structures that optimize for speed customer obsession and operational excellence across functions
Partner with leaders to diagnose organizational health identify capability gaps and develop interventions that improve team performance and engagement
Lead organizational design initiatives during periods of growth transformation or restructuring ensuring minimal disruption to business operations
Create and deploy metrics and dashboards that provide leaders with actionable insights on organizational health and effectiveness
Senior Leader and Leadership Team Effectiveness
Serve as a trusted advisor to senior leaders providing coaching on leadership effectiveness team dynamics and organizational challenges
Facilitate leadership team offsites strategy sessions and working sessions that drive alignment and accelerate decision-making
Assess leadership team effectiveness and design interventions that improve collaboration communication and collective impact
Partner with leaders to develop their direct reports building a strong pipeline of future leaders
- Change Management
Lead enterprise-level change initiatives developing comprehensive change strategies that drive adoption and minimize resistance
Design and execute communication plans that keep stakeholders informed and engaged throughout transformation efforts
Build change capability within the organization by coaching leaders and teams on change management best practices
Measure change effectiveness and adjust strategies based on data and feedback
- Talent Planning and Development
Partner with leaders to build talent strategies that attract develop and retain top performers
Lead succession planning efforts ensuring critical roles have ready-now and future-ready successors
Design and implement development programs that accelerate leadership readiness and close skill gaps
Drive talent review processes that identify high performers and create targeted development plans
- Strategic HR Business Partnership
Serve as the primary HR partner to leadership providing guidance on all people-related matters
Translate business strategy into people strategy ensuring HR initiatives directly support business objectives
Partner with Centers of Excellence (Compensation Benefits Talent Acquisition Learning & Development) to deliver integrated HR solutions
Use data and analytics to inform decisions measure impact and demonstrate ROI of HR initiatives
Drive employee engagement and retention through proactive interventions and continuous improvement

A day in the life
Influence without Authority
Effectively influence senior leaders and peers without direct authority
Build credibility through expertise and trusted relationships
Drive change initiatives across organizational boundaries
Persuade stakeholders using data-backed recommendations and compelling narratives
Dealing with Ambiguity
Thrive in environments with incomplete information and live in the grey
Work independently to make progress despite uncertainty
Navigate complex situations with multiple stakeholders and competing priorities
Maintain effectiveness during periods of significant organizational change

Gen AI Fluency
Explores new GenAI tools considers ethics and measures effectiveness

Applies security measures while experimenting with GenAI to improve work processes

Combines AI with human expertise while maintaining transparency and accountability

Evaluates when GenAI adds value and validates outputs through fact-checking before implementation.

High Judgment
Make high-velocity decisions independently with limited guidance
Balance competing priorities and make appropriate trade-offs
Exercise sound judgment in sensitive situations involving people and organizational issues
Know when to escalate issues versus when to resolve independently
Problem Solver/Scenario Planning
Anticipate challenges before they arise and develop proactive solutions
Create multiple future scenarios to prepare for various business outcomes
Develop contingency plans for high-impact organizational changes
Apply creative thinking to solve complex organizational problems

- Bachelors degree or equivalent
- 10 years of HR specialist HR generalist (e.g. HR Business Partner or HR Partner) HR manager or HR program experience
- Experience working with global teams driving organizational change initiatives and developing talent management plans for a global organization
- Experience analyzing HR data and translating metrics into actionable workforce strategies

- Masters degree in HR Management Organizational Development Business Administration or related fields
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience scaling an organization through rapid growth or expansion
- Experience translating business strategy and goals into optimal HR processes that are scalable simple customer-focused and adaptable to unique and changing business needs
- 7 years of communicating with and presenting to executive and senior audiences experience
- 7 years of human resources leadership experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 170200.00 - 230200.00 USD annually