Sr. Manager-Housing and Program Management

• Lead housing strategy and performance for citywide and assigned conventions including housing pace pickup forecasting compression inventory utilization risk mitigation and hotel-community outcomes.
• Serve as a key liaison with Explore St. Louis housing provider and collaborate with hotels clients Sales Finance Convention Services and other partners to strengthen housing performance and resolve emerging needs.
• Analyze housing and convention performance identify trends risks and opportunities and provide actionable insights and recommendations to departmental and organizational leadership.
• Identify develop launch operationalize measure and continuously improve departmental programs that strengthen organizational capability client and partner value and destination competitiveness.
• Lead and support departmental performance practices including KPIs post-convention analysis customer feedback SOPs CRM utilization training coordination and continuous improvement.
• Lead the transition and assignment of incoming convention business to Convention Services Managers and Coordinators considering client needs convention complexity staff capabilities workload and team capacity.
• Maintain a department-wide view of current and future convention activity and help ensure workloads and resources are aligned to support successful client outcomes and a healthy sustainable team environment.
• Provide direct convention service and planning-visit support when departmental needs and convention volume require additional leadership capacity.
• Build trusted relationships across Explore St. Louis and with hotels housing providers hospitality partners community organizations and other destination stakeholders.
• Serve as a Brand Ambassador for St. Louis and apply hospitality as an organizational capability by anticipating needs removing barriers facilitating connections mobilizing resources and helping create the conditions for successful outcomes.
• Serve as a trusted operational partner to the Vice President bringing forward insights recommendations emerging risks opportunities and solutions that support departmental performance decision-making and future planning.

For this role were seeking a talented and experienced individual who will bring initiative sound judgment adaptability and a genuine commitment to hospitality partnership continuous improvement and team success; strengthening St. Louis as a destination for successful meetings and successful candidate will be a solutions-oriented hospitality professional who combines creative thinking with operational discipline analytical ability strong professional judgment and a collaborative leadership style. This individual should be comfortable moving between planning and execution managing multiple priorities interpreting performance information developing new programs and solutions building relationships across organizations and adapting effectively in a dynamic hospitality environment.

Explore St. Louis offers a robust compensation and benefit package including medical dental vision life and disability insurance as well as pension paid holidays and PTO. Apply on our Explore St. Louis Careers URL or email a resume and cover letter to . Please include your cover letter and resume when applying online. NO PHONE CALLS! EOE.

Explore St. Louis is the sales and marketing organization responsible for selling and promoting St. Louis as a convention meeting site and leisure travel destination. Explore St. Louis manages and operates the Americas Center Complex which includes the Cervantes Convention Center the Dome at Americas Center the Ferrara Theatre and the St. Louis Executive Conference Center.

Diversity Equity & Inclusion Statement: Explore St. Louis values diversity and we are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion sex pregnancy age national origin physical or mental disability past or present military service marital status gender identification or expression medical condition or any other protected characteristic as established by law.

Required Experience:

Manager