Sr. Manager, Global Infrastructure Service Delivery

About Ingredion:

Join Ingredion where innovation impacts lives worldwide! Without even realizing it youve experienced our work in your favorite chocolate your pets food the paper you write on and your everyday snacks. As a global powerhouse across more than 60 industries we harness the potential of natural ingredients to transform lives. Whether youre just starting your career or bringing years of experience theres a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Westchester Illinois

Workplace Type:

The Senior Manager Global Infrastructure Service Delivery is responsible for overseeing the performance reliability and continuous improvement of Ingredions global infrastructure operations. This role manages day-to-day service delivery across multiple technology domains including network compute storage backup and modern workplace services through close collaboration with global managed service providers and internal teams.

As a key leader within the Global Digital Infrastructure & Operations organization you will ensure that infrastructure services meet business needs and performance expectations while maintaining compliance cost efficiency and operational excellence. The role requires strong technical knowledge vendor management expertise and a results-oriented mindset to drive service reliability and user satisfaction. This role reports to the Director Global Digital Infrastructure & Operations.

What you will do:

Service Delivery Leadership

Lead the delivery of core infrastructure services including: Network and Telecom Compute (Data Center and Edge) Storage Backup & Restore Disaster

Recovery DBA Management Modern Workplace and Monitoring Event Management and AIOps.

Oversee day-to-day managed services operations ensuring service providers meet or exceed defined SLAs and KPIs.

Serve as the primary point of contact for infrastructure managed service partners coordinating escalations service reviews and continuous improvement initiatives.

Ensure Business-As-Usual (BAU) operations including break-fix patching and maintenance activities are executed effectively and with minimal business impact.

Vendor and Partner Management

Own the day-to-day vendor relationship management for global infrastructure service providers ensuring accountability for performance cost and service quality.

Conduct regular service performance reviews identify improvement opportunities and enforce contract and SLA compliance.

Partner with Procurement and Finance to support contract renewals service transitions and vendor governance.

Drive a culture of partnership transparency and operational excellence across all managed service engagements.

Operational Excellence

Manage the Infrastructure and End User Computing (EUC) Service Catalog ensuring offerings are current relevant and aligned with business needs.

Oversee capacity management across compute storage and network platforms to ensure scalability and cost optimization.

Ensure timely execution of OS and hardware upgrades across global environments.

Govern backup recovery and disaster recovery (DR) processes ensuring readiness and compliance with recovery objectives.

Partner with Infrastructure Managed Services Providers to drive the adoption of AI Ops and monitoring tools to enhance proactive event management and reduce downtime.

Monitor system capacity and work with managed services providers to proactively define and implement solutions to address potential capacity issues.

Governance Compliance & Security

Maintain strong governance over OS and database privileged user access ensuring proper controls periodic reviews and compliance with corporate standards.

Collaborate with Global Information Security and Internal Audit teams to ensure infrastructure services adhere to security and regulatory requirements.

Support internal and external audit activities related to infrastructure service delivery.

Continuous Improvement

Develop and manage metrics dashboards and reports that track service performance and identify areas for optimization.

Champion continuous improvement initiatives across infrastructure domains and managed service operations.

Actively participate as a standing member of the Architecture Review Committee to ensure seamless transition of new technologies into operational support.

Promote automation standardization and simplification of infrastructure management processes.

What you will bring:

Bachelors degree in Information Technology Computer Science or related field (Masters preferred).

810 years of experience in global IT infrastructure operations including 5 years in a leadership or service delivery management role.

Proven experience managing global managed service providers (MSPs) or outsourcing partners across multiple technology domains.

Deep technical knowledge of network and telecom infrastructure compute (on-premises and edge environments) storage backup and recovery technologies and cloud and hybrid infrastructure models.

Strong understanding of ITIL-based service management principles.

Experience managing SLAs vendor scorecards and service improvement plans.

Excellent communication negotiation and stakeholder management skills.

Strong analytical skills with the ability to interpret complex service data and drive actionable insights.

Who you are:

ITIL v3 or v4 Foundations Certification

Experience with Microsoft Azure GCP or hybrid cloud architectures.

Familiarity with modern workplace technologies (Microsoft 365 Intune SCCM).

Demonstrated success leading cross-functional teams and external partners in a global enterprise.

Experience in manufacturing or industrial environments preferred.

Why Join Ingredion

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support Health long-term savings and resources for your physical mental and emotional well-being
• Flexible Work Arrangements We value flexibility to support you both professionally and personally
• Career Growth Learning training and development opportunities including tuition reimbursement
• Employee Recognition Program A culture of real-time appreciation with personalized recognition rewards globally
• Employee Discount Program Provides exclusive discounts on everyday products services and travel undefined

#LI-BS1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race color religion age gender gender identity gender expression national origin ancestry handicap or disabilitymental or physicalmarital status sexual orientation veteran status disability resulting from military service or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process we will work with the applicant to meet the job applicants accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying you acknowledge that AI may be used to support your application journey.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical dental and vision coverage as well as a 401(k) plan with an competitive company match.