Sr. Manager Enterprise Content & Information Management

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Sr. Manager of Enterprise Content & Information Management serves as the firmwide program lead and operational owner for how business content and documents are stored owned accessed retained and governed across Hines. Reporting directly to the Director of Enterprise Applications this role drives content governance programs across platforms such as Box SharePoint partnering with Legal Compliance Records Information Security IT and business teams. Responsibilities include but are not limited to:

• Serve as the primary program owner for enterprise content and information management across Hines.
• Partner with Legal Compliance Records Information Security Infrastructure and business stakeholders to operationalize retention access external sharing and records-management requirements.
• Develop and implement standards for naming site/folder structure metadata provisioning ownership archival readiness and content lifecycle processes.
• Collaborate with architects platform administrators developers and integration teams to ensure content platforms align with Hines current technology stack and security requirements.
• Support future readiness for enterprise search knowledge management automation and AI by improving the structure ownership and governance of business content.
• In partnership with the Director of Enterprise Applications manage vendor engagement product updates service levels roadmap discussions and issue resolution for related platforms.
• Lead special projects involving content platforms including migrations platform enhancements governance rollouts repository cleanup and new implementations.
• Work in partnership with Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
• Supervise coach and provide guidance to administrators analysts and/or outsourced partners supporting content and information management programs.
• Support GDPR PII records and compliance requirements through established security protocols procedures and governance practices.

Minimum Requirements Include:

• Bachelors degree in computer science information systems information management business administration library/information science records management or a related field from an accredited institution is strongly preferred.
• 8 years of experience in IT enterprise applications information management content management records management or a related field.
• 5 years of experience supervising administrators analysts program resources and/or outsourced partners.
• Demonstrated experience governing or supporting enterprise content platforms such as Box SharePoint Microsoft Teams OneDrive Microsoft 365 DocuSign Adobe or similar tools.
• Hands-on experience driving content governance repository cleanup migrations access reviews external sharing remediation metadata/taxonomy and lifecycle management programs.
• Proven ability to lead cross-functional programs with Legal Compliance Records Information Security IT vendors and business stakeholders.
• Familiarity with IT service management frameworks (e.g. ITIL) and support processes for enterprise applications is preferred.
• Experience in a global regulated real estate investment management financial services or professional services environment is preferred.
• Compensation: $139600 - $207350 (New York)

At Hines we believe the built world is ultimately about people. As one of the worlds largest privately held real assets firms we bring nearly seven decades of investment development and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries more than 4600 colleagues bring different perspectives and expertise to Hines with opportunities to take on meaningful responsibility learn from leaders across the business and build a career with room to evolve. We support that journey through professional development competitive rewards comprehensive benefits and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Companys annual list of the Worlds Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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