Sr. Manager, CX Research
Job Location:
New York City, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Sr. Manager CX Research within the CX Research department plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology reporting to the Director CX Research. This role leads moderately complex qualitative research experimentation and usability studies manages cross-functional collaborations and translates colleague insights into actionable product recommendations. This is a hands-on role: the Sr. Manager personally designs executes and analyzes research and experiments without reliance on external vendors applies behavioral and telemetry data analysis to understand how colleagues actually work and integrates AI into research workflows to move quickly from analysis to insight to action all while managing multiple priorities in a fast-paced agile environment.
Role Responsibilities
Personally design execute and analyze qualitative and quantitative research studies end to end including sampling instrument design and statistical analysis to uncover customer pain points and workflows without reliance on external vendors.
Translate findings into actionable insights for product design and development.
Integrate AI into research workflows using AI tools to accelerate study design data collection analysis and synthesis while maintaining methodological rigor and quality.
Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
Manage multiple research projects simultaneously in a fast-paced environment balancing competing priorities while ensuring strategic alignment.
Mentor junior researchers and promote best practices.
Advocate for customer-centric solutions within engineering teams.
Foster strong strategic relationships with senior stakeholders to ensure alignment trust and collaboration on key business priorities.
Basic Qualifications
Bachelors of experience or Masters in Human-Centered Design Psychology Market Research or a related field; background in a quantitative or statistical discipline.
7 years with Bachelors or 5 years with Masters in CX user experience (UX) or product research including hands-on execution and delivery of studies.
Proficiency in qualitative research experimentation and usability methods with a strong applied statistics foundation including experimental design power analysis and significance testing applied to behavioral and telemetry data.
Hands-on researcher able to independently plan field and analyze qualitative studies usability tests and experiments without reliance on external vendors using tools such as Python or R for behavioral and telemetry analysis usability-testing platforms and survey or statistical software (e.g. Qualtrics SPSS) as needed.
Experience integrating AI into research workflows using AI-driven research and analytics tools to accelerate the path from analysis to insight to action and improve the speed scale and quality of insights.
Comfortable managing multiple concurrent priorities and delivering in a fast-paced environment.
Experience in agile product development.
Ability to synthesize complex qualitative and behavioral data into compelling narratives.
Proficiency with UserZoom Qualtrics Medallia or similar platforms.
Preferred Qualifications
Experience applying behavioral insights in product design.
Strong project management and cross-functional leadership.
Excellent communication and stakeholder engagement skills.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process please review our candidate AI-use guidelines available onPfizer Careers.
Marketing and Market ResearchRequired Experience:
Manager
About Company
Erfahren Sie mehr über uns als forschendes und produzierendes Pharmaunternehmen: Von unserem Beitrag zum medizinischen Fortschritt bis zur nachhaltigen Produktion.
