Sr. Manager, Content Operations and Localization

For A Better You

At iHerb we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member well empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible but when we come together our growth is an industry that is constantly evolving we are on a mission to make an impact on the global market and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers technology hubs corporate offices or even from home your role at iHerb will take you beyond whats expected turning challenge into change. If youre ready for it we want you to join our team. Get started now.

Job Summary

We are seeking a strategic Senior Manager Content Operations & Localization to build and scale iHerbs content operations function. You will oversee the systems workflows and governance that power content production publishing and localization across a rapidly expanding footprint of 36 languages. The ideal candidate brings strong content and campaign operations expertise with the ability to apply that discipline to localization ensuring content is produced efficiently published consistently and adapted accurately across markets while meeting applicable regulatory standards.

Key Responsibilities

Content Operations & Process Optimization

• Design and implement scalable content operations workflows governance models and processes spanning content production publishing and localization

• Improve CMS-driven content workflows ensuring efficient intake production review and publishing across markets

• Improve operational efficiency throughput quality and execution consistency across content and localization functions

• Establish and manage operational KPIs SLAs reporting and performance dashboards

• Identify operational bottlenecks across the content lifecycle and implement scalable solutions

• Drive standardization and best practices across content operations teams

• Apply proven content and campaign operations methods planning cadences intake models resourcing execution frameworks to improve throughput and consistency across all localized content

Localization Strategy & Operations

• Manage translation operations as a specialized function within the broader content operations model ensuring high translation quality and consistent execution

• Stay current with emerging translation technologies (e.g. AI/MT LLM-powered workflows) and evaluate their application to improve speed quality and cost efficiency

• Design and implement localization frameworks and guidelines that plug into the broader content operations system

• Drive automation across content production and localization to increase scalability and reduce manual effort

Budget & Financial Management

• Manage the content operations and localization budget including forecasting planning and ongoing cost optimization

• Track and report on spend across languages vendors and content types ensuring alignment with business priorities

• Identify cost-efficiency opportunities through workflow and technology improvements and vendor strategy

• Establish ROI frameworks for content and localization investments and drive accountability against financial targets

Compliance & Regulatory Alignment

• Ensure all site content complies with global regional and country-specific regulations and standards across markets

• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content and build necessary updates into standard content operations workflows

Vendor Management

• Manage and scale relationships with external content and localization vendors including LSPs and contractors

• Establish vendor performance metrics (quality turnaround time cost efficiency) and conduct regular business reviews

• Drive vendor optimization strategies including consolidation onboarding and continuous improvement initiatives

Cross-Functional Content Lifecycle Ownership

• Own the operational health of localized experiences across the full customer journey from content creation through CMS publishing

• Partner with Product Marketing and Regional teams to embed content operations and localization requirements early in the development lifecycle

• Identify and resolve operational or localization gaps impacting user experience or conversion

Knowledge Skills & Abilities

• Proven experience leading multiple operational teams in a fast-paced rapidly evolving cross-functional initiatives from planning through execution.

• Deep understanding of content lifecycle management including planning production QA publishing and performance tracking.

• Strong understanding of translation quality frameworks tools CMS platforms and vendor ecosystems.

• Data-driven mindset with ability to define success metrics analyze performance and optimize outcomes.

• Proven ability to build scalable processes playbooks and operational frameworks that can be applied across different functions.

• Strong stakeholder management skills with the ability to align diverse teams around shared goals and timelines.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word Excel PowerPoint)

• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred

Experience Requirements:

Generally requires 10 years of experience in localization translation or content operations with at least 3 years in a leadership role.

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Compensation:

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.