Sr. Manager, Communications – Crisis & Rapid Response

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
At T-Mobile our reputation is built in moments that matter.

Were looking for a Senior Manager Communications to lead our Rapid Response function the team responsible for identifying assessing preparing for and responding to the issues that have the greatest potential to impact our business customers employees and brand.

This isnt a traditional public relations role. Its part newsroom part war room part strategic planning function.

One day you may be leading communications strategy for a severe weather event litigation matter investigative media inquiry privacy concern labor issue or viral social conversation. The next youll be building enterprise playbooks leading tabletop exercises analyzing emerging risks or developing strategies to address issues before they become headlines.

The person in this role thrives in ambiguity remains calm under pressure and can quickly move from strategy to execution. They understand that great crisis communications isnt just about responding quickly its about seeing around corners building trust and helping an organization navigate moments of uncertainty with confidence.

As the Rapid Response leader youll oversee issue detection and monitoring triage and escalation processes crisis response media engagement preparedness planning and continuous improvement efforts across the enterprise. Youll partner closely with executives and teams across Legal Network Customer Care Government Affairs HR Security Product and Marketing to protect and strengthen T-Mobiles reputation.

This is a hybrid role requiring a minimum of three days per week in the office consistent with company policy. This position is located in Bellevue WA.

The nature of crisis communications requires flexibility responsiveness and leadership beyond traditional working hours. While the team operates an on-call rotation this role carries responsibility for guiding high-impact issues and crises whenever they arise including mornings evenings weekends and holidays because reputational moments dont always keep business hours.

If youre energized by solving complex problems managing high-stakes situations influencing senior leaders and operating at the center of a fast-moving business wed love to hear from you.

Responsibilities:

• Lead T-Mobiles Rapid Response function driving communications strategy and execution for high-profile issues crises and reputational challenges.
• Direct issue triage assessment escalation and response efforts across a broad range of topics including network events natural disasters litigation labor activity employee matters customer concerns privacy fraud regulatory developments product changes and emerging social issues.
• Provide clear recommendations and communications counsel to senior leaders during fast-moving and high-pressure situations.
• Ensure leadership teams maintain timely situational awareness through issue briefings reporting and escalation processes.
• Manage lead and participate in the on-call rotation for the Rapid Response function.
• Manage and staff T-Mobiles media email inbox including routing triage and responding.

• Monitor and evaluate emerging risks trends and conversations across media social platforms industry developments and intelligence tools.
• Identify early warning signals and develop strategies to address issues before they escalate.
• Lead long-range issue planning and maintain a forward-looking risk calendar that anticipates key events narratives and potential vulnerabilities.
• Translate complex issues into actionable communications strategies that align with T-Mobiles values and business objectives.

• Build and maintain strong relationships with top-tier trade investigative and issue-focused reporters.
• Manage media engagement during sensitive and high-profile situations.
• Develop statements media guidance talking points FAQs executive messaging and other rapid-response materials.
• Serve as a trusted advisor on media strategy and reputation management.

• Lead development and maintenance of enterprise crisis communications playbooks and response frameworks.
• Design and facilitate tabletop exercises scenario planning sessions and crisis simulations.
• Establish best practices processes and tools that improve speed coordination and effectiveness during issue response.

• Lead and develop a high-performing team of communications professionals and agency partners.
• Oversee monitoring and intelligence platforms reporting programs and operational processes that support rapid response capabilities.
• Partner with the Internal Communications team to ensure employees receive timely accurate information during active issues and crises coordinating messaging and timing across internal and external channels.
• Foster strong partnerships across Communications Legal Network Technology Care Retail HR Security Government Affairs Marketing and other key functions.

Measure & Improve Program Effectiveness

• Establish KPIs and reporting frameworks to track crisis response performance including response times coverage outcomes and stakeholder sentiment.
• Conduct post-incident reviews and translate findings into program improvements and leadership reporting.
• Evaluate and evolve monitoring tools processes and preparedness exercises to continuously raise the bar.

Qualifications:

• Bachelors degree or equivalent experience required.
• 7-10 years of experience in communications public relations crisis communications issues management journalism public affairs or a related field.
• Significant experience leading crisis communications and managing complex reputational issues for a major corporation agency government organization or newsroom.
• Demonstrated success advising senior leaders and navigating high-pressure situations requiring sound judgment and rapid decision-making.
• Strong media relations experience including established relationships with national business trade and investigative media.
• Exceptional writing editing and messaging skills with the ability to simplify complex topics and develop compelling narratives.
• Experience leading cross-functional teams and influencing stakeholders across large organizations.
• Strong understanding of todays media social and digital landscape and its impact on reputation management.
• Experience with risk monitoring issues management and crisis preparedness programs.
• Telecommunications technology cybersecurity public affairs or regulated-industry experience is a plus.

• Stays calm when others dont; makes confident decisions with incomplete information.
• Sees patterns before others see problems; knows when to escalate when to wait and when to act.
• Zooms from executive-level strategy to tactical execution in minutes.
• Builds trust quickly and communicates clearly under pressure.
• Endlessly curious highly collaborative and relentlessly proactive.
• Understands that protecting a brand isnt just about managing headlines its about earning trust every day.
• Demonstrated executive presence and a track record of advising and influencing senior leaders including during high-pressure situations requiring rapid judgment and clear confident counsel.
• Familiarity with AI-assisted monitoring sentiment analysis and crisis simulation tools; comfort evaluating and adopting new technologies that improve speed and effectiveness of issue response.
• Comfortable carrying the phone during the moments that matter including participation in an on-call rotation and some work outside traditional business hours.
• Values in-person collaboration and recognizes that the speed and complexity of crisis communications often require teams to work side-by-side to assess decide and act quickly.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $115100 - $207600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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