Sr. Manager, Client Integration Change Management (Remote within Northeast)

TheSr. Manager Client Integration Change Managementroleis a critical leadership role responsiblefor thecustomer partner and patient experiencein a multi-year enterprise-wideEpic transformation. This leader will design execute and governtheclientchange management strategy with a primary focus onassessing aligning and articulatingclientimpacts and guiding external stakeholders through technology and businesstransitions and will partner witha cross-functionalteam toensure adoption highutilization andproficiencywith the new clinical and operational technology systems and associated business processes. This hands-on change agent will focus specifically onproviding the technical assessment of change and strategic counsel for change activitiesto minimizedisruption maximizereadiness andenablenew ways of workingfor clients and client-facing teams. This role requires a collaboratorwho balances strategic focus withdetail-orientedexecutionand who hasexperience incustomer/external-facing change management forlarge-scale technology deploymentsand transformation initiatives.

The Sr. Manager is largely remote but must reside within the Northeast. Travel will be up to 25%.

• Design and execute acomprehensiveclient and client-facing teamchange management strategyutilizingChange Managementmodels such as ADKAR encompassingchange impact assessmentsstakeholderanalysis and engagementresistance management readiness assessments and the change plan directly supports the broader strategic goals of Project Nova while respecting diverse client needs.
• Serve as the central point of contact for balancing the needs of internal program teams and external client stakeholders. Proactively identify and resolve conflicting demands to ensure client concerns are addressed without derailing the master timeline.
• Conduct rigorous change impact and stakeholder analyses to anticipate the effects of the transformation on various client segments. Proactively identify and develop targeted countermeasures for areas of potential resistance or risk.
• Work across the technology transformationprogramteam tocompileunderstandand assess all changes that will directly affectvariousclienttypes in a formal Change Impact Assessmentand Stakeholder Analysis.
• Build and deploy holistic thoughtful engagement plans that leverage cross-functional partners e.g. Communications Training Marketing Commercial. Establish and monitor adoption metrics satisfaction scores and proficiency levels post-go-live adjusting interventions as needed
• Maintain inventory of changes across stakeholder groups andestablishfeedback loopsto ensure accuracyas project develops and leverage learnings throughdeployment waves.
• Establish andmonitoradoption metrics satisfaction scores andproficiencylevelspost-go-live adjustinginterventionsas necessary.
• Collaborate ontransparent internal and external communications to build awarenessmaintainengagement manageexpectationsand ensure stakeholderalignment.
• Proactively identifyrisks orareas of potential resistance and develop targeted countermeasures.
• Build train and manage a network of client-facing change champions. Use compelling arguments and tailored messaging to gain buy-in and active commitment from key influencers and decision-makers within client organizations.
• Tailor all change management activities including communication training and support levels to the specific needs scale and readiness of different clients.

Required:

• 10 years of experience in Change Managementor Program Management within large complex organizations
• Minimum 5 years of direct hands-onleadership forspecificallyexternally-facingchange managementofmulti-facetedtechnology implementations and proven ability to manage change acrossmultiple customer typesandgeographies
• Certification and expertproficiencyin organizational change methodologies (e.g. ADKARProsci)

• Demonstrated ability to influence senior executivesand exceptional communication (written and verbal) presentation and interpersonal skills

Preferred:

• Fluency inprocess improvement methodologies (Lean Six Sigma)
• Masters degree in Organizational Development Business Administration (MBA) or a relevant advanced degree

• Project Management Professional (PMP) or equivalent certification ()

Education:

• Bachelors degree in Business Administration Industrial & Organizational Psychology Human Resources or a related field (Required)
• MBA Masters degree (Preferred)