Sr. Learning Exp Designer, Amazon Flex WW Learning

At Amazon our goal is to exceed the expectations of customers by ensuring that their orders are delivered where and when they need them as quickly accurately and cost efficiently as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services in the last mile delivery space including the continuous innovation and expansion of Amazon Flex program. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers.

Are you passionate about transforming how people learn at a global scale Were looking for a Senior Learning Experience Designer to join our Worldwide Learning team within Amazon this role youll define the strategy for and deliver interactive learning experiences that help delivery partners onboard faster deliver safely and succeed across 9 countries. This isnt a traditional instructional design role. Youll operate as a strategic partner to business stakeholders balancing hands-on content authoring with program leadership - owning complex multi-workstream initiatives end-to-end from needs assessment through design development localization and launch. Youll set the standard for quality and innovation on the team driving adoption of AI-powered content workflows immersive formats and scalable design systems. Your work will directly impact the experience of delivery partners and Amazon customers worldwide.

Were a high-output global team where every person has outsized impact. We value craft speed and collaboration working closely with marketing product operations and regional partners. Our content reaches hundreds of thousands of people on their phones in multiple languages. Were investing in AI-powered workflows immersive formats and personalized delivery. Youll define and build the future of how gig workers learn. If you want creative ownership strategic influence and global scale this is the team.

The ideal candidate has a strong portfolio of interactive learning assets a track record of delivering complex programs across multiple stakeholders and geographies and thrives in fast-paced ambiguous environments where they independently identify the right problems to solve and ship high-impact solutions across concurrent workstreams. They elevate the work of those around them through mentorship best practices and raising the quality bar.

Key job responsibilities
- Define the design strategy and build interactive e-learning using Articulate Storyline 360 and Rise 360 establishing reusable templates design patterns and quality standards that scale across the team
- Author update and maintain a global library of learning articles videos and structured learning paths serving delivery partners across 9 countries making strategic decisions about content architecture and lifecycle management
- Lead video content strategy from concept through production - scripting storyboarding managing vendors driving creative direction and ensuring brand consistency across countries and languages at scale
- Pioneer immersive learning experiences including 360 interactive content and scenario-based simulations evaluating new technologies and making build/buy/partner recommendations
- Define and drive the teams generative AI strategy for content creation identifying high-leverage opportunities across scripting visual asset generation translation and quality review
- Create and establish visual design standards developing component libraries and brand systems that ensure consistency across interactive and video content
- Lead complex cross-functional projects end-to-end: define scope and success metrics influence prioritization with senior stakeholders manage dependencies mitigate risks and deliver results across concurrent workstreams
- Architect content for global scale - defining localization frameworks translation workflows and culturally adaptive design systems that maintain instructional integrity across languages and regions
- Design for a mobile-first multilingual audience with accessibility built into every interaction
- Define measurement frameworks analyze learner metrics to identify strategic opportunities and present data-driven recommendations to senior leadership connecting learning outcomes to business results
- Serve as a strategic partner to product marketing operations and regional teams - influencing roadmaps representing the learner perspective and aligning learning investments with business priorities

A day in the life
Your morning might start reviewing learning inputs outputs and impact metrics data across countries to prioritize content decisions and investments. Mid-morning youre in Storyline building a scenario-based module based on cross-functional launch requirements. After lunch youre in a strategy session with marketing product and operations partners scoping learning needs for a new use case then wrapping up with creative review on a video storyboard headed to production.

About the team
Amazon Flex Worldwide Learning is a high-impact team responsible for all learning content delivered to delivery partners across 9 countries. We own the full content lifecycle from strategy through launch and localization and were investing in AI immersive formats and personalized learning to build the next generation of delivery partner learning experience - content that helps them succeed and provide great customer experiences.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360 Vyond Adobe Creative Suite and Camtasia
- Bachelors degree or experience in learning design learning science instructional design educational psychology or a similar field
- 5 years of designing developing and delivering eLearning content experience
- Portfolio of interactive eLearning samples demonstrating design range and quality (required at interview)

- Masters degree or Masters degree in business operations human resources adult education organizational development instructional design or related field
- 5 years of driving process improvements experience
- 7 years of designing developing and delivering eLearning content experience
- 5 years of driving end to end delivery and communicating results to senior leadership experience
- Experience working with global cross-functional teams
- Experience defining and scaling generative AI workflows for content teams with demonstrated productivity or quality impact

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 127200.00 - 185000.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually