Sr Lab System Support Engineer

About Client:
Client is a multinational technology and consulting company known for its expertise in providing IT services and solutions. With a global presence it offers a wide range of services including digital transformation application development infrastructure management and business process outsourcing. The company has a strong focus on innovation leveraging emerging technologies such as artificial intelligence cloud computing and data analytics to drive client success. Client is committed to delivering high-quality results and ensuring customer satisfaction through its team of skilled professionals and robust project management methodologies.



Rate: $46.43/Hr



Job Description:

• Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems analytical instruments and data workflows.
• This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Roles & Responsibilities
Lab System Lifecycle Management:

• Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
• Ensure compliance with SDLC CSV GxP and regulatory standards
• Handle system upgrades patching backup archival and audit readiness
• Lab System Vendor Handling:
• Act as point of contact for vendors for installation support and issue resolution
• Coordinate maintenance upgrades and ensure SLA and regulatory compliance
• Manage vendor deliverables documentation and escalation handling
• Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
• Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

• Good Knowledge and understanding on the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

Job Duties:

• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling equipment maintenance and workflow optimization.
• Act as a liaison between the lab and external entities (e.g. regulatory bodies partner institutions).
• User Management Activities (E.g: User Creation Modification & Deletions etc.)
• Hardware related PC/Network Coordination with Desktop support team
• Vendor communications coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g. HPLC GC spectrophotometers).
• Ensure accurate documentation of system configurations user guides and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP) Good Manufacturing Practices (GMP) and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts QA and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.

Education:

• Bachelors degree in Life Sciences Chemistry Biology Computer Science or related field.
• 8 years of experience in a laboratory or IT support role.
• Years of Experience: 13.00 Years of Experience

Must Haves:

• Lab system life cycle management
• Lab system vendor handling
• Lab system business processes understanding in pharmaceutical regulatory environment

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services dedicated to shaping the future of work. As an African American-owned and Veteran-certified company ApTask offers a comprehensive suite of services including staffing and recruitment solutions managed services IT consulting and project management. With a focus on excellence collaboration and innovation ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team you will have the chance to connect businesses with top-tier professionals optimize workforce performance and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

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