Sr. IT Support Specialist

Seva Dental Team is looking for a Support Specialist based in Grove City OH. This is a hands-on hybrid role responsible for day-to-day IT support for Sevas dental practices with a primary focus on supporting all Ohio locations. The role includes remote support regular on-site support and travel throughout Ohio withadditionaltravel to Michigan and potentially elsewhere in the Midwest as needed. Thisrole includesroutine user issues to complex infrastructure problemswhile working directly with Sevas CIO to support new-practice integrations system conversions technology projects and practice openings. Success in this role means taking ownership solving problems independently and keeping technology reliable and simple so our Team Members can stay focused on patient care.

Responsibilities:

First lineday-to-day IT support for Sevas dental practices including both routine support requests and advanced technical issues.

Serve as the primary IT support resource for all Ohio locations providing remoteassistanceand traveling on-site when hands-on support is needed.

Troubleshoot and resolve issues involving workstations laptops printers scanners phones user accounts Microsoft 365 Windows network connectivity Wi-Fi VPNs and other practice technology.

Support dental-specific systems and equipment including practice management software digital imaging systems intraoral scanners X-ray/CBCT applications and integrations with third-party vendors.

Manage user onboarding and offboarding account access workstation setup equipment deployment software installation and other day-to-day technology needs.

Take ownership of support issues frominitialrequest through resolution including coordinating with internet telecom hardware software imaging and other vendors when necessary.

Work directly with the CIO on the integration and conversion of newly affiliated dental practices including technology assessments site surveys data/system conversions equipment deployment network changes user setup cutovers and go-live support.

Support new practice openings office moves infrastructure upgrades and other technology projects across Sevas footprint.

Identifyrecurring issues and help create standards documentation automation and permanent solutions that reduce support volume and improve reliability.

Maintainaccuratetechnical documentation network diagrams equipment records vendor information access documentation and support procedures.

Assistwith device lifecycle management inventory equipment replacementpurchasingrecommendations configuration standards and deployment ofnew technology.

Support security best practices and help ensure systems and access are managed appropriately for a healthcare environment including HIPAA-sensitive systems and data.

Communicate clearly and professionally with Practice Managers clinical Team Members vendors and leadershipregardingtechnical issues outages project status and expected resolution times.

Participatein occasional after-hours or weekend work whenrequiredfor practice cutovers upgrades outages or projects that cannotreasonably becompleted during patient-care hours.

Qualifications:

5 years of hands-on IT support systems administration or similar technical experience with the ability to independently resolve both routine and advanced support IT Education years and experience will be considered.

Strong troubleshooting skills across Windows endpoints Microsoft 365 identity/access management networking and common business applications.

Working knowledge of LAN/WAN networking TCP/IP DNS DHCP VLANs Wi-Fi firewalls VPNs and basic network troubleshooting tools.

Experience supporting multiple locations and users remotely with the judgment todeterminewhen an issue requires on-site support.

Ability to independently diagnose unfamiliar problems research solutions work effectively with vendors and take ownership through resolution.

Strong communicationand service skills; able to work comfortably with Team Members who have a wide range of technical ability.

Highly organized and able to balance incoming support needs scheduled on-site work project responsibilities and travel in a fast-paced environment.

Comfortable working in a growing organization where processes and standards are still being built and where the role may require wearing multiple hats.

Experience with dental practice management software digital imaging or other healthcare technology is strongly preferred.

Experience with acquisitions system/data conversions new-site openings office moves infrastructure upgrades or technology cutovers is preferred.

Valid drivers license and ability to travel regularly throughout Ohio withadditionaltravel to Michigan and occasional travel elsewhere in the Midwest.

Work Environment & Travel:

Hybrid position based in the Grove City / Columbus Ohio area with a mix of remote work office/project work and time at dental practice locations.

Regular travel to Sevas Ohio practices is a core responsibilityofthe role. Travel to Michigan and other Midwest locations may berequiredfor integrations projects oradditionalsupport.

Some trips may require overnight stays depending on project needs or practice location.

Role may require lifting transporting installing orrelocatingtypical IT equipment such as computers monitors printers UPS devices and networking equipment.

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