Sr IT Support Specialist
Job Location:
Camden, SC - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Company:
Element U.S. Space & Defense stands at the forefront of testing innovation serving as a trusted partner to NASA the U.S. Department of Defense government agencies and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.
From centrifuge testing for the latest Mars rover vibration testing for the Space Launch System (SLS) to environmental simulations for next-generation missiles we are the pioneering partner for highly custom end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies subject matter expertise and service to critical missions Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.
What We Offer:
Growth & Development:
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to work on groundbreaking projects that shape the future of space and defense.
Benefits:
Employees are eligible to participate in the benefits offered throughout their availability including the following:
- Medical Dental Vision Short- and Long-Term Disability Life Insurance Flexible Spending Accounts
- Seven (7) paid holidays and four (4) paid floating holidays depending on your hire date
- Paid Time Off (PTO) accrued biweekly
- 401k with employer match
- Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
- Tuition reimbursement and other employee programs
- Flexible schedules offered at some of our labs
- Monthly Lab Bonus plans (Based on position)
Salary:
At EUSSD compensation is determined through a comprehensive approach that considers candidate qualifications role responsibilities market benchmarks and organizational needs. Pay may vary by location; for this position with potential eligibility for bonuses or commission depending on the role.
Summary:
The Senior IT Support Specialist serves as the primary escalation point for end-user support infrastructure operations and enterprise technology services. Under limited supervision this role provides advanced technical support to employees technicians consultants and customers while leading complex troubleshooting efforts mentoring junior staff and driving continuous process improvement.
This position supports and maintains a broad range of IT systems including end-user devices servers networking equipment telecommunications security technologies cloud platforms and business applications. The Senior IT Support Specialist also serves as a Subject Matter Expert (SME) contributing to technology projects cybersecurity initiatives and the development of IT standards and best practices that support business role will partake in continuous process improvement be accountable to company policies and addition draft revise and update IT SOPs and lead one or more IT or Company initiatives as the SME. Position is 100% On Site with potential 25% travel.
Primary Responsibilities:
Below are the highest priority responsibilities performed in this position.
The statements below are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
End-User Support & Escalation:
- Provide advanced technical support for hardware software network system and application-related issues for internal and external customers.
- Serve as the primary escalation point for complex technical issues performing root cause analysis and implementing effective long-term solutions.
- Manage and prioritize support requests to ensure timely resolution service excellence and adherence to established service levels.
- Provide technical leadership guidance and mentoring to junior IT staff while promoting best practices and knowledge sharing across the team.
Systems Administration & Endpoint Management:
- Build configure deploy maintain troubleshoot and upgrade desktops laptops tablets Surface devices mobile devices and related peripherals.
- Administer employee and contractor accounts permissions and access controls within Active Directory Azure Active Directory (Entra ID) Microsoft 365 and related systems.
- Support Windows desktop and server operating systems including software deployment system maintenance patching and troubleshooting.
- Support remote users and remote access technologies including VPN Remote Desktop Services (RDP) and cloud-based applications.
- Manage all aspects of employee and contractor technology lifecycles including onboarding equipment deployment access management transfers and offboarding.
Infrastructure & Network Support:
- Provide hands-on support and administration for servers network infrastructure telecommunications systems and facility-based technology solutions.
- Troubleshoot and maintain server and network services including DNS DHCP authentication systems file shares access permissions and connectivity issues.
- Support enterprise network infrastructure including switches routers firewalls wireless access points UPS systems fiber and structured cabling and network installations.
- Assist with infrastructure upgrades technology deployments equipment replacements and support of customer and facility-specific operational systems.
Telecommunications & Security Systems:
- Configure maintain and troubleshoot VoIP phone systems telecommunications equipment paging systems and related technologies.
- Support security cameras video recording systems access control systems alarm systems and other facility security technologies.
- Assist with implementation maintenance monitoring and improvement of authentication and security-related systems.
Cybersecurity & Compliance:
- Actively participate in cybersecurity initiatives including endpoint protection vulnerability remediation access reviews security audits and compliance activities.
- Assist with implementing and maintaining security controls policies and best practices.
- Support multifactor authentication (MFA) identity and access management solutions and endpoint management platforms.
- Ensure compliance with company policies regulatory requirements and information security standards.
Asset Management & Administrative Support:
- Manage inventory procurement deployment tracking and lifecycle management of IT hardware and software assets.
- Coordinate shipping and receiving of computers servers phones networking equipment and other technology assets.
- Maintain accurate records of equipment software licenses user accounts and technology-related assets.
- Document all support activities maintenance work infrastructure changes and project tasks within the IT service management platform.
Print & Specialized Technology Support:
- Support and maintain enterprise printers scanners label printers and related office equipment.
- Coordinate with vendors regarding maintenance repairs replacements and equipment disposal.
- Support specialized business applications cloud solutions testing software anti-malware platforms shipping and receiving applications and other business-critical technologies.
Process Improvement & Leadership:
- Lead continuous improvement initiatives to enhance service quality operational efficiency and the overall user experience.
- Develop maintain and improve IT standard operating procedures (SOPs) technical documentation knowledge base articles and support processes.
- Identify and implement opportunities to standardize automate and optimize IT operations service delivery and technology utilization.
- Serve as a Subject Matter Expert (SME) and technical lead for assigned technologies projects system upgrades and organizational initiatives while collaborating with business stakeholders vendors and cross-functional teams.
Minimum Qualifications:
- Associate degree in Information Systems Computer Science Information Technology or a related field or an equivalent combination of education certifications and relevant experience.
- 5-8 years of progressive hands-on IT support experience in a corporate multi-user environment.
- Experience supporting Microsoft Windows operating systems Microsoft 365 enterprise productivity applications and Active Directory environments.
- Experience troubleshooting and supporting desktop laptop server mobile device peripheral hardware and user access-related issues.
- Experience supporting network infrastructure telecommunications systems enterprise printers and related technologies.
- Experience utilizing IT service management (ITSM) and ticketing systems to manage support requests document work activities and maintain service records.
- This role is required to be on-site in a lab with up to 25% travel.
Preferred Qualifications:
- Bachelors degree in Information Systems Computer Science Cybersecurity or a related technical field.
- Relevant industry certifications preferred such as Microsoft CompTIA Cisco ITIL or other technology-focused certifications.
- Experience supporting Microsoft Entra ID (Azure AD) Intune Microsoft Teams SharePoint Microsoft 365 and cloud-based environments.
- Experience with virtualization technologies endpoint management platforms cybersecurity tools and vulnerability management processes.
- Experience leading IT projects technology implementations infrastructure upgrades and process improvement initiatives.
- Experience serving as a technical escalation resource mentoring junior IT staff and supporting manufacturing testing laboratory or other operational technology environments.
Knowledge and Skills:
Technical Knowledge:
- Advanced knowledge of Microsoft technologies including Active Directory Microsoft Entra ID (Azure AD) Group Policy Microsoft 365 Exchange Teams SharePoint Windows desktop and server operating systems and identity and access management.
- Strong understanding of network and infrastructure technologies including ZTNA High Availability TCP/IP DNS DHCP VLANs routing switching wireless networking VPNs structured cabling and enterprise connectivity solutions.
- Experience with endpoint and systems management including device imaging software deployment patch management asset lifecycle management and endpoint administration.
- Knowledge of cybersecurity and enterprise technology solutions including endpoint protection multifactor authentication (MFA) vulnerability management VoIP systems telecommunications surveillance systems and physical security technologies.
Professional Skills:
- Strong troubleshooting analytical and problem-solving skills with the ability to diagnose complex technical issues and implement effective long-term solutions.
- Excellent customer service interpersonal and relationship-building skills with a commitment to delivering a high-quality support experience.
- Strong organizational time-management and prioritization skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Demonstrated leadership mentoring collaboration and independent decision-making abilities with the capability to work effectively with minimal supervision.
- Excellent verbal and written communication skills including the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Commitment to continuous learning process improvement and the development documentation and standardization of support procedures and operational best practices.
Physical Requirements:
While performing the duties of this job the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
EEO Policy Statement:
It is the policy of Element US Space & Defense to offer Equal Employment Opportunity to all individuals without regards to race creed ancestry color sex gender identity sexual orientation marital status age national origin physical disabilities pregnancy childbirth and related medical conditions.
Equal Opportunity Employer M/F/D/V
Required Experience:
Senior IC
