SR IT Site Support Specialist

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered precision power conversion measurement and control solutions for mission-critical applications and power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment industrial manufacturing telecommunications data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver Colorado.

WHY BE A PART OF ADVANCED ENERGY

Some people say its like working in the best of two worlds. We operate like an agile growing small company you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time were a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position deep trust and partnership with leading customers a global best-in-class operations capability and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable driven and like a challenge. Our employees collaborate and know how to have fun inventing working building and winning together. At our core we are Advanced Energy powering the future together.

POSITION SUMMARY:

Join a dynamic IT team that powers innovation across a global enterprise. As an IT Service Desk Support Specialist youll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows this highly visible role youll make a direct impact on the productivity of engineers manufacturing teams and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences.

This is more than a traditional support roleits an opportunity to gain exposure to enterprise-scale infrastructure cybersecurity initiatives digital transformation efforts and next-generation technologies. Youll collaborate with a talented team of IT professionals contribute to automation and continuous improvement projects and play a key role in shaping the future of our digital workplace. If youre passionate about technology thrive in a fast-paced environment and enjoy learning and growing your skills youll find exciting opportunities to make a difference and advance your career here.

RESPONSIBILITIES:

• Deliver hands-on support for desktops laptops and network systems in a Microsoft Windows environment.
• Manage system security passwords and data integrity to safeguard critical operations.
• Provide exceptional customer service ensuring clear communication and timely resolution of issues.
• Configure wireless devices for secure connectivity to corporate O365 email.
• Execute software installations updates and configurations based on ticketing workflows.
• Independently image configure and deploy new PCs across the organization.
• Maintain accurate records of PC inventory assets and support queues.
• Support phone systems and assist with user training on applications and tools.
• Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
• Test and recommend new software and operating systems for deployment.
• Participate in IT projects aimed at improving end-user experience and operational efficiency.
• Provide after-hours support as needed.

WORK ENVIRONMENT:

• Location:Denver Colorado
• Setting:On-site role at Advanced Energy Headquarters
• Physical Requirements:Ability to lift up to 40 lbs.
• Flexibility:Occasional overtime on-call weekends and project-based evening work
• Travel:Up to 10% domestic travel

QUALIFICATIONS:

• Strong customer service orientation and communication skills.
• Advanced knowledge of Windows 10/11 and TCP/IP networking.
• Proficiency in Active Directory Office 365 antivirus/security tools and PC troubleshooting.
• Ability to work independently prioritize tasks and manage projects effectively.
• Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE:

• 5 years in IT support roles with hands-on technical expertise.
• Proven experience supporting Microsoft PC environments and remote users via VPN.

EDUCATION:

• Required:Associates degree in Computer Information Systems
• Preferred:A certification MCP and Windows 10/11 certification

COMPENSATION:

As required by multiple state pay transparency laws Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including but not limited to skill set level of experience and specific office location. The range of starting pay for this role is $32 to $45 per hour.

BENEFITS:

As part of our total rewards philosophy we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented highly engaged compensation programs are focused on equitable fair pay practices including market-based base pay an annual pay-for-performance incentive plan and discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices we offer a strong benefits package in each of the countries in which we the U.S. we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation 7 days of paid sick time and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both parents
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness accident and hospital indemnity pet insurance identity theft and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities Females ProtectedVeteransand Individuals with Disabilities.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application please reach out to

CO ONLY:

Applications will be accepted through 09/04/2026 the company reserves the right to review applications at any point after they are submitted.