Sr. IT Service Management Specialist

PlanIT Group is seeking a Sr. IT Service Management Specialist to support our Federal customer in the Washington DC area. The ideal candidate will have demonstrated experience in managing and administering ServiceNow including platform configuration upgrades and technical troubleshooting. Hands-on development experience with custom workflows scripts portal design and system integrations within ServiceNow. Strong knowledge of ITIL frameworks and ITSM best practices. Proficiency in JavaScript with working knowledge of SQL HTML and CSS.
Job Title: Sr. IT Service Management Specialist
Start Date: 07/28/25
Location: Remote
Duration: One year plus annual extensions
Sr. IT Service Management Specialist

Position Description
Maintain the health performance and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications including workflows forms business rules
and reporting capabilities to meet operational requirements.
Manage user roles permissions and access control in alignment with security policies and
organizational standards.
Provide technical support and issue resolution ensuring minimal disruption to IT services.
Monitor system logs and performance proactively identifying and addressing potential issues.
Coordinate and implement new features upgrades and platform enhancements in line with
release schedules.
Maintain thorough documentation of configurations processes and procedures for compliance
and knowledge sharing.
Stay up to date with ServiceNow best practices emerging features and relevant federal IT
standards.
Offer technical leadership in platform design integration and optimization efforts.
Conduct evaluations of new tools or system changes to assess compatibility performance and
long-term suitability.

Primary Requirements
Demonstrated experience in managing and administering ServiceNow including platform
configuration upgrades and technical troubleshooting.
Hands-on development experience with custom workflows scripts portal design and system
integrations within ServiceNow.
Strong knowledge of ITIL frameworks and ITSM best practices.
Proficiency in JavaScript with working knowledge of SQL HTML and CSS.
Ability to implement and maintain automated processes and workflows.
Excellent interpersonal skills and the ability to communicate effectively with both technical and
non-technical personnel.
Experience providing user training and technical documentation.
Skilled in problem-solving and root cause analysis.
Familiarity with IT security policies firewalls and cybersecurity principles in a government
context.

Secondary Requirements
Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
Prior experience supporting government agencies or contracts.
Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a
dynamic environment.

Certifications:
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ITIL Foundation Certification

Education:
Bachelors degree in computer science information systems or a related discipline.
At least 5 years of experience in IT support system administration or a related technical field.
Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.

Additional Provisions:
Must be able to obtain a Public Trust Clearance
Pass both a client mandated clearance process to include drug screening criminal history check and credit check.
All candidates must be a US Citizen or US Permanent Resident.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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