Sr Fraud Analyst II On Line-Fraud Detection Operations

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls taking appropriate action based on transaction characteristics of greater complexity performing functions related to research and resolving fraudulent activity and service support.

Line of Business Job Specifics:

Review alert details and associated Zelle transaction activity.

Analyze account history customer behavior and risk indicators.

Conduct outbound client contact when required to validate transaction activity.

Verify the payee alias associated with the transaction including reviewing the email address or phone number receiving the funds.

Determine whether the payee alias has been linked to previously confirmed fraud activity or whether it validates to the intended recipient.

Research account relationships and transactional patterns using available fraud and risk management tools.

Document findings investigative steps and rationale for decisions in the appropriate systems

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions minimize client impact at the point of sale identify fraudulent activity and restrict account activity
• Makes decisions based on judgment research and extensive job experience following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations bank procedures integrity levels of the departments system and financial controls
• Records data captured during client interactions accurately

Start Date: October 26th 2026

Shift Hours: 9:30am-6:00pm EST

Training Hours: Monday through Friday 8:00am-4:30pm/approximately 8 weeks of training required.

Required Qualifications:

Strong analytical and organizational skills

Demonstrated ability to solve complex problems by reviewing related information.

Ability to multi-task including researching information through multiple systems in order to make judgmental decisions based on the data reviewed.

Customer centric approach

Demonstrates a strong sense of urgency

Able to work in a fast-paced ever-changing environment with a strong focus on risk mitigation and client experience.

Comfortable taking inbound or making outbound calls to clients in a high production focused environment.

Communicates effectively and confidently and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank adhering to all applicable laws and regulations.

Good time management skills

Flexible to work weekends and/or extended hours as needed.

Desired Qualifications

Prior experience in Retail Fraud Servicing Claims or Fraud Detection.

Experience working in an environment where both individual and team goals are met or exceeded routinely.

Skills:

• Analytical Thinking
• Client Experience Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies Procedures and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: