Sr. Field Quality Engineer, Software

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Sr. Field Quality Engineer Software

Engineering Casa Grande AZ Full-Time

About Lucid

At Lucid we are creating an electric future without compromise. That means refusing to choose between performance and sustainability design and engineeringambitionand integrity. We build world-class vehicles by pushing performance efficiency and design beyond industry limits setting new standards with vehicles like Lucid Air and Lucid Gravity.

The people here engineers designers operators and builders came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and deliveringworktheyreproud of. We trust you to take ownership push beyond what is expected and help write the playbook for what comes next.

By refusing to settle you help shape the future of electric mobility and prove whats possible when craft and ambition refuse to compromise each other.

The Role

We areseekinga highly technical hands-on Sr. Field Quality Engineer Software to join our Field Quality organization. This role is focused on diagnosingvalidating and driving resolution of complex software-related customer issues across vehicle systems connected services ADAS infotainment user interfaces diagnostics and over-the-air (OTA) updates.

This individual will play a critical role in connecting real-world customer experiences with engineering solutions ensuring software issues are prioritized resolved andprevented fromrecurring.

Success in this role means improving vehicle software quality reliability customer satisfaction and OTA deployment success by ensuring field software issues are rapidlyidentified accurately diagnosed and effectively resolved.

WhatYoullOwn

Software Issue Investigation & Validation

Investigate complex software-related customer concerns across vehicle domains.

Analyze logs diagnostic data telemetry and field reports toidentifysoftware failure modes.

Reproduce software defects andvalidateissue conditions in collaboration with engineering teams.

Support investigation of intermittent and difficult-to-reproduce software issues.

Cross-Functional Technical Interface

Work closely with Software Engineering Systems Engineering ADAS Validation Service Engineering Diagnostics and Product teams.

Translate customer complaints and field observations into actionable technical problem statements.

Provide field-driven prioritization input for software quality improvements.

OTA & Release Quality Monitoring

Monitor field performance of software releases and OTA deployments.

Identifyemerging risks following software launches and major feature updates.

Validate effectiveness of software fixes after deployment.

Support release readiness reviews and risk assessments.

Data Analytics & Field Insights

Analyze warranty claims service repair data telematics information customer feedback and software diagnostics.

Identifyrecurring failure signatures and software-related customer pain points.

Quantify customer impact and prioritize quality actions based on risk and frequency.

Issue Management & Escalation

Manage software-related field issues through the complete lifecycle from detection to closure.

Support executive quality reviews by providing technical assessments and field impact analysis.

Track issue progression across software versions vehicle programs and system architectures.

Root Cause Analysis & Corrective Actions

Partner with engineering teams toidentifyroot causes andvalidatecorrective actions.

Differentiate between software defects integration issues calibration concerns and hardware-software interaction problems.

Verify effectiveness of corrective actions through field monitoring and validation activities.

Customer Experience Improvement

Drive reduction in repeat service visits related to software behavior.

Improve customer experience through better issue detection diagnostics and recovery strategies.

Support continuous improvement of software quality metrics and field performance.

What You Bring

• Bachelors degree in Computer Engineering Electrical Engineering Software Engineering Computer Science ora related field.

• 6 years of experience in automotive software quality systems engineering diagnostics validation field quality or software development.

• Strong understanding of vehicle software architectures diagnostics and system interactions.

• Experience analyzing logs telemetry diagnostic traces and software performance data.

• Strong problem-solving and root cause analysis skills.

• Ability to work effectively across multiple technical organizations.

• Excellent communication and technical presentation skills.
• Ability to read write speak and understand English sufficiently to perform the essential duties of the position including understanding work instructions safety procedures and job-related communications.

Preferred

• Experience with automotive software development lifecycle and release management.

• Knowledge of CAN Ethernet vehicle networks diagnostics and OTA systems.

• Experience with ADAS infotainment connectivity or digital vehicle platforms.

• Experience supporting launch programs and software quality initiatives.

Work Requirement

This role requires close collaboration with Software Engineering Systems Engineering ADAS Validation Service Engineering Diagnostics Product and Field Quality teams. Hands-on vehicle investigation and validation activities arerequired. Travel may berequiredto support field investigations software validation and business needs.

Compensation and Benefits

Base salary range: Compensation Range TBD

Lucid offers a comprehensive and competitive benefits package that includes medical dental vision life and disability insurance paid time off and a 401(k) plan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual incentive program subject to the terms and conditions of those programs. Cash or equity incentive awards if applicable aredeterminedby multiple factors including individual performance and overall company results.

Equal Opportunity

At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process. If you needan accommodationtoparticipatein the application process please contact us at accessibility contact TBD.

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